Empowering UK Consumers with Expert Consumer Rights Advice
Common Problems and Guides
All of us, at some point will encounter poor or even unlawful customer practice from shops, suppliers or commercial organisations in general. Knowing your rights in these situations will help you deal with unscrupulous or misinformed traders, giving you the quality and satisfaction you deserve in exchange for handing over your hard-earned cash.
Know Your Consumer Rights
Shops, suppliers and commercial organisations in general cannot always be relied on to act in a lawful or honourable way, so arm yourself with the basics of consumer law to challenge unscrupulous or misinformed traders.
Scams
We provide guidance on some of the most common scams and how to not get caught out. From ‘dating online’ to ‘advance fee fraud’ we have guides to stop you from getting scammed. You can submit your suspected scams over at our consumer forum in the scam section.
How many rights does a consumer have under UK consumer law?
UK law provides five main consumer rights: the right to goods of satisfactory quality, fit for purpose, as described, digital content of proper functionality, and fair terms in contracts. These ensure that consumers are treated fairly and receive value for their money.
How long do consumer rights last after purchasing a product?
Consumer rights last for up to five years (six years in Scotland) from the date of purchase, though how long a product should last depends on the item.
How can I make a complaint about my consumer rights?
To make a consumer complaint, start by contacting the seller or service provider, explaining the issue clearly. If unresolved, escalate to a formal complaint. You may also contact organizations like Citizens Advice, Trading Standards or take the matter to the Small Claims Court if necessary.
Which consumer rights act applies to my situation?
The Consumer Rights Act 2015 (CRA) is the main legislation that protects consumers in the UK. It covers goods, services, and digital content.
Which consumer statutory rights apply in the UK?
UK consumer rights protect buyers from faulty goods, unfair contracts, and misleading advertising. The key rights include receiving goods of satisfactory quality, fit for purpose, and as described. Consumers also have rights when buying services and digital content.
Which statutory consumer rights cover refunds?
Under UK law, you are entitled to a refund if goods are faulty, not as described, or unfit for purpose. If reported within 30 days of purchase, you can get a full refund. After this, you may be entitled to a repair or replacement.
When can my consumer rights be denied?
Consumer rights can be denied in certain cases, such as when a product is damaged due to misuse, or the fault was known before the purchase. Rights may also be void if the consumer fails to follow care instructions or the goods were bought from a private seller.
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What Consumer empowers consumers to protect them against unscrupulous traders, to make them better informed and to take action to resolve consumer problems.
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