Common Problems and Guides
Plastic has undeniable benefits in terms of managing spending and consumer protection. But the right of the card provider to impose fees and change the terms of your agreement can often come as a big surprise to many people.
Your statutory rights regarding the purchase of clothing and footwear refer to standards of quality and consumer expectations, and what you should do if these are not met.
Buying goods from internet auction sites and other online market places is becoming more popular. But buying in this way has important implications for your consumer rights.
Some contracts however offer you the right to cancel during a specific duration – called a ‘cooling off period’. Find out which types of agreements are subject to this right and how long you’ve got.
The Sale of Goods Act also details the retailers obligations in situations where you have to return an item on the basis that it is damaged or faulty – or both. Make sure you know what you are entitled to.
The invasion of our privacy at home is becoming an important issue, which is why procedures are in place both to protect you and to allow you to opt out. Find out how in this section.
There are so many different ways of getting your cash abroad, but there are also a host of hidden charges to be aware of. So how can you get your holiday cash without getting fleeced? This guide will tell you all you need to know.
Your holiday was a nightmare and you had a miserable time. Is there anything you can do? Know your rights under the package holiday regulations and also about statutory entitlements in the event of flight delays.
This section will tell you all you need to know if you are in dispute with a firm or individual and are considering trying to recover money, damages or compensation via a county court small claims procedure.
If you have been turned down for a credit agreement, you have the right not only to access you credit file, but to change or remove anything which is incorrect and request these changes to be made known to the lender.
There are a growing number of debt management companies who all want to help you get out of debt. Do their solutions work? Or are they simply trying to capitalise on your misfortune?
How many of us actually take the time to trawl through the small print when signing up to an agreement for gym membership? Most of us will assume good faith, the record number of consumer complaints regarding these contracts is proof that this can be a false assumption.