A recent Which? survey confirms that even after one year, consumers are still angry with banks over the financial sector bailouts and their role in the ‘credit crunch’.
In late September 2009 Which? surveyed adults throughout Great Britain and received astounding results. More than two thirds of those surveyed still harbour resentment towards banks for their roles in causing the financial crisis of the past year. Seventy five percent of consumers surveyed believe that banks are not sorry for the roles they played in creating the crisis and three out of five consumers believe the banks have not learnt their lesson. Additionally, four out of five consumers believe that senior level and higher bank executives did not receive just punishment for the decisions they made that led to the financial crisis.
Louise Hanson, Head of Campaigns for Which? said that all consumers have an opinion on the banking crisis.
Consumers feel that banks are treating them like second class citizens and they have bad customer service along with shady tactics.
And consumer resentment doesn’t end with wanting hard justice for those responsible for the financial crisis. More than one third of those surveyed believe that should another similar financial crisis arise, banks should be allowed to go bankrupt and the government should not bail them out.
Consumers surveyed also feel that the banks aren’t keeping up their end of the bargain. Four out of five consumers believe that the banks aren’t doing enough, or anything, to prevent a future financial crisis.
Hanson said that regaining the trust of the public will not be easy and that banks should learn how to say they’re sorry and mean it.
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