When you buy something from a shop you are entering into a legally binding contract. Therefore they don’t have to give you a refund simply because you have changed your mind. Only if one of your statutory rights is breached (i.e. that the item is damaged, of poor quality or not fit for purpose) do they have to give you your money back.
Shops will often tell you they will only give a refund on production of proof of purchase. Don’t be mislead into thinking this must be a till receipt. It can be a bank or credit card statement, although you may run into difficulties if it is for a different amount than that of the item you are trying to return.
More Common Complaints
- They say I’ve taken ownership so it’s my responsibility
- The shop doesn’t want to know, they say it is the manufacturer’s responsibility.
- It’s second hand – do I have any rights?
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Otdered back kitchennof Wren delivery 4th September back kitchen is wrong design ,smashed brand mew floor had wren been out ,now saying new kitchen january 2018 is this acceptable what rights do i have
I have bought a pressure washer and I used it today.
The area I tried to clean was not not clean enough and still needs cleaning with a stronger machine .
Would I be entitled to exchange this or get a refund.
Scs Beckton I brought a sofa and carpet for the front room the sales person told me they was discount on the carpet and sofa I told them I wanted to paid the full balance of £1424.60 which I paid after a measure up another £64 was paid for the extra carpet, which brought it up to £1488.60 and was given a date for delivery and fitting the day came no carpet when you goes to store they saying we owe then another £300 pound which has been paid another week to wait they telling us the whole house is upside down no carpet in front room.
Bought some flea treatment for our cat which was recommended by the receptionist (we normally order another one in), after reading reviews regarding this product decided not to use it as our cat is in his autumnal years (15) and did not want him to have any problems with this.
Decided to take flea treatment back (it had not been opened), to our vets and exchange it for our usual treatment. They would not have this treatment back although it was unopened, and was going to exchange it for the usual treatment. Apparently it was “company policy” and once leaving the premises that was it no refund or exchange. So have ended up paying almost £70 instead of about £35 all because of this “company policy”. Very very annoyed that they have done this, have been a customer for over 30 years at the same practice.
Is there anything I can do as feel been treated very unfairly?
my daughters fiance bought her an engagement ring costing £1500 just over a year ago from our local Jewellers, it has been returned to the shop 3 times because the stones keep coming loose the last time they welded a small peice of metal to the side of the ring this did not work as she had to take it back last week where the staff was extremely rude and said theres nothing they can do,can you tell me where she stands with this,
Ordered a ring 4weeks ago online
Was told ring would b with me by the 30th September
Its now the 4th of October and no sign so i phone up to be told no no its in the terms its 6 to 8 weeks for ring
I threatened to cancel as i need the ring for goin on holiday next Tuesday
To be told if i cancel it will effect my credit score
Can anyone explain if this is correct? Surly with me not having the ring in my possession means i can cancel
Bought back kitchen of wren suppose to be fitted 4th September and everything that can go wrong has gone wrong design wrong order etc what rights do i have for refund
i bought a dress from a market stall and it did not fit am i entitled to my money back? he says i can have a credit note and am not entitled is this so?
My neice has put money off a pram from baby store her circumstances have change n shes ask for her money back so she can buy 2nd hand pram they wont give her any money bac only a credit note what are her rights plz
I recently purchased an aerial but got someone to fit it. simple , apparently not as I was informed that my aerial was too flimsy so i bought one of theirs they fit it to just below the gutter considering everyone else’s is on the roof due to a church being in the way and it has effected channel choice and the viewing..phoned numerous times only to be fobbed off as so far nobody has turned up 2weeks and 7phone calls and counting
I bought a bra for a dress which I told the assistant at the time. I asked if I could return the bra for a refund if it did not go with the dress I was buying it for and was told yes by the assistant so I went ahead and bought it. On trying it on with the dress the bra showed above the dress line so was visible to other people so I decided to take it back. When I returned to the shop I was very sharply told that they only do credit notes and exchanges.As this wasn’t a shop o would normally buy from and because I was told I could have a refund I stood my ground ended up dealing with the shop owner and after mentioning the consumer act and trading standards she decided to refund me fully and then barred me from her shop!!
I dont care about being barred but was I right to demand my cash back??
On the 17/11/17 I went on line and brought a uber scooter I tracked it up to 8/12/17 then it wont let me do no more I have sent 2 emails but not getting no reply can you help me
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I recieved a pair of shorts on the 4th or 5th of January this year and I tried them on, only to discover as I was taking them off, that a nail was in there and had scratched part of my leg. What can ask the company to do when I email them?
I paid for two items (One second hand, the other new) in a furniture shop. It was agreed I could leave the items in the shop until I moved to my new home which I had made an offer on. If the second item got sold in the meantime, I could have my money back. The move fell through but it was decided I would still leave the items in the shop until I found another place. 1 year down the road I have still not moved so asked for my money back. The shopkeeper is refusing to return my money. I have a receipt.
I bought a pack of 3 shirts from ‘next’ priced at £39 with a sticker on the front and £39 on the small barcoded sticker that they scan but when i got home and happened to look at the reciept when i took the pack out the bag it stated that i had infact paid £45 for this set! (Never realised in the shop as this pack was bought with other items) am I due the £6 back?
my comment is I took my car to the shop. And they said my transmission was gone. So they brought me a transmission and installed it. And they gave we a warranty for 6months. But my transmission went out again in 2 1/2 months. who is responsible for it-and my warranty has 41/2 months more. Do i pay anything or not. They bought it and put it in…do I pay labor or not. I feel that it is still under warranty. What should I do.
Can i still return products gotten from Primark after 29days
I ordered a new front door which was fitted with no problem.i ordered a door with glass panels ,but the door didn’t have them. I rang the shop they said I had ordered the one I was given. The diagram that was left was misleading showing panels which I assumed was glass.they said they can’t do anything about it.can you help please.
was left
I ordered a sofa from dfs in october they said it would be delivered in december itsnow almost aptil a d i dint have said sofa am i entitled to my £300 deposit