A scam

[ladyinbluejeans]

Hello there, hope you can help... I have a problem with a company called Liposlim; they are charging me almost £80 a month for a product I have never ordered. Back in April I accepted to pay for a free trial of slimming pills, just £2.50 of P&P; since then they have charged my credit card and, although I have cancelled the order repetedly they are still taking my money. I have asked my bank not to pay them anymore, they agreed to do that however this is not happening and I have lost £319.00 in total.
I have never received the goods (apart from the trial) as I sent back the only shipment in June.
I have contacted the company by phone and at first they seem to comply agreeing to refund me-later on I discovered they charged me again!
Another time the agent pretended not to hear me or that the telephone line was faulty-and again a new charge!
Can you please advice...I feel so despondent!

 

[Witch consumer]

Not sure if this works with multiple payments or only with a single payment over £100 but got to be worth a try, tell your credit company you wish to claim back the payments under S.75 of the Consumer Credit Act which makes the credit card company equally responsible for the purchase. As I said there is a £100 minimum value and not absolutely sure that payments totalling over £100 qualify.

 

[ladyinbluejeans]

Thank you very much for your answer. I have checked the S 75 of the Consumer Credit Act and in fact is not clear if the amount repaid by the bank should be cumulative.
Where can I find out about this? Maybe CAB?
Many thanks again!

 

[Witch consumer]

I would make a call to the Financial Ombudsman Service, they will answer simple queries like this over the phone.

contact us

 

[ladyinbluejeans]

I will do that, thank you for the information.

In the meantime my bank agreed to pay me back the last two transactions- two out of four- ( manual chargeback), but they said this is temporary because they need to wait 45 days for the company to reply, as by law.

I am not sure what is best for me; would you advice me to proceed and claim the whole amount if the section 75 of the CCA is applicable to my case?

 

[ladyinbluejeans]

Wanted just to say that I have contacted the Financial Ombudsman service and made a formal complait with them against my bank.
I have also called the Action Fraud to report my case.
I feel much better after taking these actions and want to thank you once more for the very valuable advice.

 

[Witch consumer]

Good work, please let us know how you go on as it will help us advise others in a similar position, the FOS can take a while to respond but hopefully you'll get the right result.

 

[ladyinbluejeans]

I have been called by the bank today and they will refund me all the four transactions!! This is more I had hoped for and of course I am very happy with the result.The Financial Ombudsaman was very quick and efficient apparentely! Thank you so much for your help and best luck to everyone who has a similar case )

 

[Witch consumer]

Great news, thank you very much for the update, really positive result

Hopefully that will help others in a similar position, or stop them getting in that position in the first place!

 

[ourcrewcat]

I ordered the free trial of Raspberry Ketone £4.95 on the 31/07/2013 on the 16/08/2013 they took £95.00 from my account. I called the number provide on my back statement then on the 24/08/2013and told them I wanted sent the pills back as I have not opened them and requested a refund. They told me I have passed my 14 days trial. I called the second day and told them that they have got it advertised as 30 days money back guarantee and that I have prove of it. They refunded £30.00 back into my account and sent an Email to say that they have cancel further supplies and will not be charged further payments.

I called Halifax they refused to do anything. I wrote a complaint letter to Halifax as I had told them to stop the payment as I will be returning the good back. They told me as the agreement says that I should cancel the order within the 14 days and I did not cancel I have to pay them. I called Halifax and told them that I do not agree with them and I will be taking the matter further as other banks have stop payments for their clients as they are aware that this is a scam. Two weeks later I had a call from Halifax and said that they will be putting the rest of the money back into my account.

I hope this will help others.