Hello
I have a Homecare agreement for my elderly father who lives on his own. In March British Gas done an inspection on his boiler and stated that carbon monoxide reading was a bit high. But their Carbon Monoxide detector never sounded at all. The result was that, they told him he needs to change his boiler as parts not available anymore. They came and gave him a quote from British gas of approx £4000. I called up the sales person to say that we do not want a full combi boiler and we would just like a like to like boiler. He ignored my emails, texts and calls. As I was not prepared to pay £4000 for a full combi he just totally ignored me. I called National grid on the same day as emergency to come and check boiler and they said the boiler is absolutely fine, no carbon monoxide issue and now need to change and also if anything goes wrong there are still parts available. Immediately after this I called up British gas Homecare again and arranged another inspection and they even confirmed nothing is wrong with the boiler and if anything goes wrong there are still parts available. Anyway, this has been going on since March and I have been dealing with the main HQ customer manager. I got the usual lines, we apologise and we will speak to the members of staff regarding the matter and will improve our service etc. They have offered me 2 Months refund of Homecare payments, i.e. £80. They say if I’m not happy with this to let them know my expectations for a resolution.
Where do I go from here?
Any advice would be appreciated.
Than you
M
I have a Homecare agreement for my elderly father who lives on his own. In March British Gas done an inspection on his boiler and stated that carbon monoxide reading was a bit high. But their Carbon Monoxide detector never sounded at all. The result was that, they told him he needs to change his boiler as parts not available anymore. They came and gave him a quote from British gas of approx £4000. I called up the sales person to say that we do not want a full combi boiler and we would just like a like to like boiler. He ignored my emails, texts and calls. As I was not prepared to pay £4000 for a full combi he just totally ignored me. I called National grid on the same day as emergency to come and check boiler and they said the boiler is absolutely fine, no carbon monoxide issue and now need to change and also if anything goes wrong there are still parts available. Immediately after this I called up British gas Homecare again and arranged another inspection and they even confirmed nothing is wrong with the boiler and if anything goes wrong there are still parts available. Anyway, this has been going on since March and I have been dealing with the main HQ customer manager. I got the usual lines, we apologise and we will speak to the members of staff regarding the matter and will improve our service etc. They have offered me 2 Months refund of Homecare payments, i.e. £80. They say if I’m not happy with this to let them know my expectations for a resolution.
Where do I go from here?
Any advice would be appreciated.
Than you
M