I don't usually post t forums but I have been so angered by my experiance wiith Collect+ that I thought I would post and maybe get some reelase and advice.
I bought a mobile phone on ebay from a reputable seller and they posted the item collect+.
I was give a tracking number and then a number of days later I thought I would go on and find out where it was. The website had it marked as delivered. This is where the fun begins:
I phoned up to ask where the item was. Told it had been delivered. I checked and informed them it had no been delivered and no card had been left to say it had.
Was told would be called back within 24 hours. No call so called them to ask for status.
Was told item had been left in secure location at property. Checked (there are limnited locations) nothing found. In addtion asked my neighbours.
Called back and was told they would need to speak to the driver and would be called back in 24 hours. No call so called them back the next day. Advised then that the driver had responded and the item was left at a different house over 10 houses away. I spoke to the property owner and they advise they have received no parcel.
Phoned collect plus and they check with driver again and will call in 24 hours. Again no call and the driver insists at number one. I advise not and am told to contact the sender. I checked again at number one which was embarressing.
I contact the sender who is immediatley suspicious as the item is marked as delivered. When he calls collect plus they advise it has been delivered successfully.
I speak to collect plus again and they advise that it is lost on their system. Finally after nagging I get an email confirming that they have lost it which I append to the ebay resolution case I have now raised.
The I get an email from collect+ advising that the driver has confirmed that the item is in a safe place at my property.
I asked if they could get the driver to viit the property he thinks he has left the parcel at but they refuse.
I now am over £400 down and after 2 weeks no closer to getting my money back. The seller is now suspicious I am ripping him off and on a go slow. The impression I got from Collect+ was that they really did not care and made no effort to find my parcel. This has forced me to go down the ebay resolution cneter root whcih ihas been a long and painfull process. I think this is compounded by the fact the seller has no insurance which is why he is being difficult.
from what I understand I should get a refund as I paid via Paypal and am using the resolution center.
Please advise. Sorry for the long post.
I bought a mobile phone on ebay from a reputable seller and they posted the item collect+.
I was give a tracking number and then a number of days later I thought I would go on and find out where it was. The website had it marked as delivered. This is where the fun begins:
I phoned up to ask where the item was. Told it had been delivered. I checked and informed them it had no been delivered and no card had been left to say it had.
Was told would be called back within 24 hours. No call so called them to ask for status.
Was told item had been left in secure location at property. Checked (there are limnited locations) nothing found. In addtion asked my neighbours.
Called back and was told they would need to speak to the driver and would be called back in 24 hours. No call so called them back the next day. Advised then that the driver had responded and the item was left at a different house over 10 houses away. I spoke to the property owner and they advise they have received no parcel.
Phoned collect plus and they check with driver again and will call in 24 hours. Again no call and the driver insists at number one. I advise not and am told to contact the sender. I checked again at number one which was embarressing.
I contact the sender who is immediatley suspicious as the item is marked as delivered. When he calls collect plus they advise it has been delivered successfully.
I speak to collect plus again and they advise that it is lost on their system. Finally after nagging I get an email confirming that they have lost it which I append to the ebay resolution case I have now raised.
The I get an email from collect+ advising that the driver has confirmed that the item is in a safe place at my property.
I asked if they could get the driver to viit the property he thinks he has left the parcel at but they refuse.
I now am over £400 down and after 2 weeks no closer to getting my money back. The seller is now suspicious I am ripping him off and on a go slow. The impression I got from Collect+ was that they really did not care and made no effort to find my parcel. This has forced me to go down the ebay resolution cneter root whcih ihas been a long and painfull process. I think this is compounded by the fact the seller has no insurance which is why he is being difficult.
from what I understand I should get a refund as I paid via Paypal and am using the resolution center.
Please advise. Sorry for the long post.