I bought a dehumidifier from a site, the site reported that my payment had been refused so I ordered from another site. I later found out that the first site had gone bankrupt so had ceased trading. I phoned my credit card to confirm the failed payment. Forward 2 days and I received my goods from the legitimate site but a second dehumidifier turned up from a company I had never heard of and received no emails from. Apparently this other company got my details from somewhere, minus my email address, and fulfilled the order. Taking a payment from my credit card. I don't believe this is legal practice as my contract was with the company that had ceased trading not this company. I spoke to them and my credit card but went via the company because they said they would refund me in full. I have now been refunded but charged a restocking fee. I am waiting a response from the company but am worried that companies can do this sort of thing.
What are peoples thoughts on this? Is this illegal? The way I've been messed about by the company makes me want to take this further even if they refund the entire amount.
What are peoples thoughts on this? Is this illegal? The way I've been messed about by the company makes me want to take this further even if they refund the entire amount.