Currys what are my rights re computer purchased

[Maz1]

Hi all purchased a computer in jan toshiba, from start had problems with ,mouse froze,kept crashing about 6months later hardrive failed,store told me didn't have to refund or replace had right to fix in first 12 months only, now another 2 months on hardrive has failed again, computer is only 8months old and on 2nd hardrive failiure,now also have lost my norton package as tech guys don't put it back on what are my rights?? How many times does a harddrive have to fail before I'm entitled to replacement refund or credit note, hoping someone can help maz

 

[Witch consumer]

D'ya know, I don't know what I would do with my life if it waswn't for Currys & PCW.

To receive a replacement PC, the fault needs to exist at the time of purchase, if the item becomes fault within 6 months, the supplier must prove the fault didn't exist from new. You don't say in your post when the first hard drive failed.

They have to repair it within a 'reasonable' time, I would say the same fault twice with a component within 8 months is unreasonable.

If they repair it again and it fails again, they will tell you it's out of warranty and there's nothing they can do - all lies of course.

I suggest you write to their HO with a formal complaint asking for a replacement, they need to provide one with a similar spec.

As far as your software is concerned, you have bought a licence for that software and can use that licence on any machine (but only 1 if it's a single user licence) If you don't have a disc with the software on, you should ask for a replacement from wherever you bought it in the first place. If it was provided as part of a pack with your PC, Currys should ensure it is installed on the replacement machine.

Good luck, getting a satisfactory solution from Curry's is like wading through treacle in flip flops.