Distance selling problem - help and advice please

sarannie

New Member
Dec 20, 2012
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Help please - I ordered 2 swimming costumes from a company. They arrived and didn't have those hygiene stickers on them. I didn't actually register this and tried them on. They were awful soi I sent them back immediately. I waited ages for my refund and when it didn't arrive I emailed them They sent a response finally saying that the costumes had arri#ved back dirty! They sent me 2 photos of the costumes with disgusting marks on them and there is NO way I sent them back like that. What can I do? They have my £30 and say they are sending me back the costumes as they are mine now.
Help please and thank you for reading