Hello all, I bought a recument exercise bike for my mother from Powerhouse Fitness. My mother has M.S and struggles to walk so we thought a recumbent bike would be suitable for her. It turns out due to the angle of the peddals, her feet slip out all the time since she hasn't enough strength in her legs. She was ok on a standard bike, but this broke and needed a replacement.
Since the new bike wasn't suitable I boxed it up and called Powerhouse to ask for a refund and that we would buy a standard bike from them instead. I was told they don't take returns on special orders. I didn't see anything about it being a special order on their site.
Is there anything I can do to have it refunded?
Since the new bike wasn't suitable I boxed it up and called Powerhouse to ask for a refund and that we would buy a standard bike from them instead. I was told they don't take returns on special orders. I didn't see anything about it being a special order on their site.
Is there anything I can do to have it refunded?
