Faulty Dress please help

[westrise21]

Hi guys,

I bought a dress 8 weeks ago to wear at my daughters christening 2 weeks ago and at a wedding this weekend. The dress was £160 and after taking it to the dry cleaners today, they pointed out it had frayed at the shoulder seams and come apart - on both sleeves in four different places. The dress is made of chiffon. The shoulder seams have about 1cm width of fabric, the seams elsewhere are about 3/4 inch. At this point, I took it back to the shop and explained to them I had worn it at my daughters christening for approx 5 hours and now it is unwearable - because it is frayed it is also unrepairable.
The shop assistant spoke to the shop owner who said she will have to send it back to the designer to establish whether or not it it is due to wear and tear or a design fault. As the shop owner was not in and hasnt seen the garment, I have to go and see her tomorrow.
Any advice on what I should say to her re her response would be really helpful please guys.
Thanks

 

[westrise21]

Please help!!!!!!

Hi guys,

I bought a dress 8 weeks ago to wear at my daughters christening 2 weeks ago and at a wedding this weekend. The dress was £160 and after taking it to the dry cleaners today, they pointed out it had frayed at the shoulder seams and come apart - on both sleeves in four different places. The dress is made of chiffon. The shoulder seams have about 1cm width of fabric, the seams elsewhere are about 3/4 inch. At this point, I took it back to the shop and explained to them I had worn it at my daughters christening for approx 5 hours and now it is unwearable - because it is frayed it is also unrepairable.
The shop assistant spoke to the shop owner who said she will have to send it back to the designer to establish whether or not it it is due to wear and tear or a design fault. As the shop owner was not in and hasnt seen the garment, I have to go and see her tomorrow.
Any advice on what I should say to her re her response would be really helpful please guys.
Thanks

 

[Witch consumer]

Re: Please help!!!!!!

It is down to the shop to sort this for you, what discussions they have with the manufacturer are not for you to worry about.

Obviously a dress worn once then falling apart is neither of satafactory quality nor fit for purpose.

When you go see them explain your rights under SOGA, replacement or refund, obviously you are not going to accept a repair, if they refuse, I would take the dress back home and go to consumer direct (phone number at the top of the page)

 

[wayzways]

Most of the time if it is a descent company they would try to help you. At the end of the day there is always consumer direct as previously suggested.

Would love to hear how you get on !