faulty ipad..under 12 months old

[ANGRYBIRD]

Hi.i am in need of some help and advice please.
In November we purchased an ipad 4,this week it has been failing to charge.
I have called Tesco where it was purchased and also Apple and i am being given the run around.
Firstly Tesco have said i can return and get a replacement,go into store and this is not the case.call Tesco again and they confirm i was mis informed.That i need to contact Apple
So i contact Apple who say that because it is over 90 days old i no longer am entitled to free support over the phoen but if i spend £69 for a apple care plan they can help me.
Dont know which was to turn now as i know i have consumer rights but unsure what they are.
in a nutshell.Tesco wont replace and Apple ant to charge me for the priviledge of advising me over the phone.
The product is less than 12 months old.
thanks

 

[ALewis]

Your point of call is Tesco, you never deal with Apple - Your contract is with the seller.
Take it in, tell them firmly that you'd like a replacement. They may insist that it be sent for an inspection before considering a repair / replacement, and that's perfectly fine (provided its free).
You're not 100% entitled to a replacement outside of a 6 month period unless you can prove that the fault existed at the time of purchase (which you can't, it used to charge after all). However you would be entitled to a replacement after providing reasonable opportunity to repair the unit (we say generally 2 repairs).

This is under the Sale of Goods Act, Section 14 'Satisfactory Quality'.

Adam