Hi I was wondering if anyone could help, we bought a 3 seater from Harveys with two electric recliner seats. One of the seats started clunking straight away so they sent an engineer. There was slight damage on the back of the settee where it had been wearing but this was out of sight so we let it go. A few weeks later it started clunking again along with the other seat and we noticed where the whole settee was misaligned it was rubbing and had worn the top colour of the leather away in two places. The engineer came around, said he would need to order new mechanism for the one side, could put spaces in the other and could hide the marks. One of the marks would be hidden by stretching the leather around further and the other would be covered with some colouring. I said that i was not happy as it was damaged and wanted it replaced - does anyone know if this is within my rights? Afterall we paid full price for this product.
Many thanks
Caz: confused:
Many thanks
Caz: confused: