Hi. Roughly 3 weeks ago I ordered 4 items from a 3rd party seller via Amazon. The goods arrived in inadequate packaging, and 1 of the items was defective, so I returned all 4 items to the seller for a refund.
The seller has refunded the cost of the order but not the cost of returning the items. According to the Returns and refunds information on this website:
if the goods are faulty, then under Sale of Goods, the supplier will always bear the cost of returning them.
The seller has ignored my requests for a refund for the cost of returning the goods, and Amazon have said they can't help (because the seller is a 3rd party).
Can anyone advise as to how to go about getting this money refunded?
The seller has refunded the cost of the order but not the cost of returning the items. According to the Returns and refunds information on this website:
if the goods are faulty, then under Sale of Goods, the supplier will always bear the cost of returning them.
The seller has ignored my requests for a refund for the cost of returning the goods, and Amazon have said they can't help (because the seller is a 3rd party).
Can anyone advise as to how to go about getting this money refunded?