Is there any way I can get a refund?

[CGardt]

Hi all,

In January I purchased a course from Home Learning College for a whopping £2540. The course material contains all the books needed for the course, however there are errors in most sections in every book. These have been added to the online virtual classroom in Errata sheets under each section, which I only found out when I rang them to find out the answer to a question that I had answered incorrectly, and couldn't work out how the tutor had arrived at their answer. The answer the tutor had given me was also wrong. I feel for the price I paid the quality should be a lot better than provided.

I emailed them telling them I wanted to cancel the course and they said this wan't possible, I could however swap to a different course (none of which I was interested in and all a much lower price) for a fee of £80, however I was still eligible for the full amount of the original course!

Am I entitled to my money back and any suggestions on how?

 

[Witch consumer]

You have entered into a contract for this course and there must be a breach for you to get out of it. If you consider their errors and it appears, lack of knowledge, is a breach then you could get yourself out of the contract, however you would probably have to let a court decide whether there is a breach and of course, once you give them notice that you intend taking them to court, you also give them the opportunity to put things right before the case is heard.

 

[CGardt]

Do you think a court would accept errors / lack of knowledge in the manuals as a breach, or unfit for purpose or do you think it may be wishful thinking on my part?

 

[Witch consumer]

I would say it's like booking a driving lesson and the instructoor turning up on a bike but I think you need to take legal advice, contract law is quite tricky, there are a number of sites on t'interweb where solicitors give free advice, can't recommend any tho - sorry

 

[jnclaude]

I was miss-sold Module one Basic accounting the old qualification at the cost of £895.00. I was told by the guy who came to my home I was signing on to the Full level certificate in accounting at that price. However in the middle of module one I called to ask for the next module because I felt I could study for two modules being out of work. I was told that the cost £895 only covered module one.

I had paid £400.00 via installment, when I refuse to pay the remaining £495.00 My details were sold to A credit collecting agency called Gothia's. After more than 5yr Gothia'e then sold it to MMF: National Doorstep & Legai Collection Specialists.

I wrote to AAT 5yr or more ago, they did nothing besides all the complains for students. I also wrote to HOME LEARNING COLLEGE they could not care. All they were concern with was destroying my credit history and after more than 5 yr still doing so.

 

[Witch consumer]

The first lesson is never reply to debt collectors, they have 6 years to collect a debt dated from the last contact.

There are a few things they can do, firstly sign up for a free credit report, smaller companies don't tend to use credit agencies because of the cost.

Secondly, you can dispute the debt and ask them for a copy of your signed credit agreement, without this you can put the debt in dispute and tell them they will have to take you to court for the remainder.

I doubt you will get a refund after all this time and if you take them to the small claims court for it, you could end up having to pay the rest.