Late and damaged parcel want a return but have to pay!!!

Batman100

New Member
Aug 21, 2012
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Help please, I recently bought £30 worth of goods, although the goods were not damaged the box was and the person is asking me to pay £2.50 to return ( if goods are not faulty/incorrect) . The parcel was late and it says nothing on the website about late/damaged parcels what should I do?
Also if you payed more than £25 you are entitled to free delivery
Thank you