Hello again,
after a successful case in the recent past I am coming here again for another confirmation or advice.
I have bought an item via e-bay. The item was pictured and described there and returns accepted. When the item arrived, it was of a very similar make but of different hue and the buttons were different - therefore item not as described. More precisely it was a denim waistcoat and you probably know how "important" it is for some customers to match the colours of their denim outfit. I demanded the exchange for the correct product but they only offered me a refund. Ok, lets do it then.
So I returned it back after agreement with the seller for a full refund. In addition I was aware that because I was sent a wrong item I was also entitled for refunding the returning postage if I want it. Yes I demanded that as well and the seller confirmed, that I will get refunded the additional cost £3. There was a smiley emoticon in his answer, now I understand why.
Suddenly I recalled how I lost in the past when posted via just First class the faulty item and the seller insisted they never received it so I never got refund (USB stick). This time I decided to post it against a signature, which was £3.70. I contacted the seller whether they agreed with that but they never replied since then.
So I posted it anyway, willing to omit those silly 70p and hoped for a complete refund including the returning postage.
However, I only got refunded what I initially paid at the point of purchase.
When seeking help from e-bay, they did not reply to my query and on their forum I learned that e-bay cannot force the seller to pay and that the returning postage expenses are on me. I dont think this is fair. And I believe that I am entitled for the returning postage refund as well. But the case is closed and nobody seems to help me with that.
after a successful case in the recent past I am coming here again for another confirmation or advice.
I have bought an item via e-bay. The item was pictured and described there and returns accepted. When the item arrived, it was of a very similar make but of different hue and the buttons were different - therefore item not as described. More precisely it was a denim waistcoat and you probably know how "important" it is for some customers to match the colours of their denim outfit. I demanded the exchange for the correct product but they only offered me a refund. Ok, lets do it then.
So I returned it back after agreement with the seller for a full refund. In addition I was aware that because I was sent a wrong item I was also entitled for refunding the returning postage if I want it. Yes I demanded that as well and the seller confirmed, that I will get refunded the additional cost £3. There was a smiley emoticon in his answer, now I understand why.
Suddenly I recalled how I lost in the past when posted via just First class the faulty item and the seller insisted they never received it so I never got refund (USB stick). This time I decided to post it against a signature, which was £3.70. I contacted the seller whether they agreed with that but they never replied since then.
So I posted it anyway, willing to omit those silly 70p and hoped for a complete refund including the returning postage.
However, I only got refunded what I initially paid at the point of purchase.
When seeking help from e-bay, they did not reply to my query and on their forum I learned that e-bay cannot force the seller to pay and that the returning postage expenses are on me. I dont think this is fair. And I believe that I am entitled for the returning postage refund as well. But the case is closed and nobody seems to help me with that.
