Hello
I'm desparately seeking some help in what seems like a hopeless situation.
I bought a range cooker 2 weeks ago off ebay for £250. As a heavy item of around 70kgs it needed a courier that specilised in such goods. Parcel Monkey had such a service, using DX Freight. I called DX freight directly to check they would collect a 2nd hand cooker that wasn't brand new and boxed, but would be wrapped (Parcel monkey only have online forums for correspondence).
I processed the order on Parcel Monkey, paying extra money for insurance to cover the value of the goods upto £400 (the website actually won't allow you to proceed with an order UNLESS you insure the value of your goods). There is a footnote to check the 'excempt' items list, which is very lengthy. I couldn't see any excemption to ovens listed so placed the order.
When the cooker arrived on the van, the oven door was smashed in, with glass all over the floor of the van as some huge engine part had fallen out of its own container and been thrown across the van. The van was also incredibly badly loaded for a courier that delivers heavy items. Packages were thrown in, unsecured across the vehicle, and the driver admitted that he had to climb over the cooker to get to anything else all day. The legs of the cooker were also bent about 40 degrees around from there original position. I took photos of the van and the damage in situ with the packaging, and after removing the cooker also. I filled in the damage report with the driver.
I contacted Parcel Monkey and filled out their claim form online. They came back a day later to say that the damage wasn't covered as 'glass components' were listed on their 'unexhaustive' exemption list and therefore any damage was at my own risk. When I mentioned the bent legs on the oven, there was no further reply.
The repairs actually outweigh the price of the cooker and I don't know what to do. I can't afford another oven or the repairs, and Parcel Monkey have removed themselves from any responsibility. Is there anything I can do?
Thank you so much
Mary
I'm desparately seeking some help in what seems like a hopeless situation.
I bought a range cooker 2 weeks ago off ebay for £250. As a heavy item of around 70kgs it needed a courier that specilised in such goods. Parcel Monkey had such a service, using DX Freight. I called DX freight directly to check they would collect a 2nd hand cooker that wasn't brand new and boxed, but would be wrapped (Parcel monkey only have online forums for correspondence).
I processed the order on Parcel Monkey, paying extra money for insurance to cover the value of the goods upto £400 (the website actually won't allow you to proceed with an order UNLESS you insure the value of your goods). There is a footnote to check the 'excempt' items list, which is very lengthy. I couldn't see any excemption to ovens listed so placed the order.
When the cooker arrived on the van, the oven door was smashed in, with glass all over the floor of the van as some huge engine part had fallen out of its own container and been thrown across the van. The van was also incredibly badly loaded for a courier that delivers heavy items. Packages were thrown in, unsecured across the vehicle, and the driver admitted that he had to climb over the cooker to get to anything else all day. The legs of the cooker were also bent about 40 degrees around from there original position. I took photos of the van and the damage in situ with the packaging, and after removing the cooker also. I filled in the damage report with the driver.
I contacted Parcel Monkey and filled out their claim form online. They came back a day later to say that the damage wasn't covered as 'glass components' were listed on their 'unexhaustive' exemption list and therefore any damage was at my own risk. When I mentioned the bent legs on the oven, there was no further reply.
The repairs actually outweigh the price of the cooker and I don't know what to do. I can't afford another oven or the repairs, and Parcel Monkey have removed themselves from any responsibility. Is there anything I can do?
Thank you so much
Mary