Does anyone know… I sold something online for £10.00 including p&p, it became faulty and the customer wanted an exchange. I agreed to pay the return postage and exchange but, they have sent it Special Delivery for £5.90. Do I really have to refund £5.90? It seems unfair and I’ll be losing money. Can I refund in Stamps? Thank you in advance.
Protection for Sellers DSR
- Thread starter Jon1985
- Start date
Re: Distance Selling
Unless you specified the method of return, and you agreed to refund the cost, you must refund the cost. If however you stated 'send it back 2nd class recorded & I'll refund it' and they sent it special delivery, you would only refund the cost of 2nd recorded.
You would also have to return the cost by cash/bank or however they paid. As if you could pay in stamps, you could just pay back in buttons!
Hope this helps
Hello,
Unless you specified the method of return, and you agreed to refund the cost, you must refund the cost. If however you stated 'send it back 2nd class recorded & I'll refund it' and they sent it special delivery, you would only refund the cost of 2nd recorded.
You would also have to return the cost by cash/bank or however they paid. As if you could pay in stamps, you could just pay back in buttons!
Hope this helps
Re: Distance Selling
Thank you very much, at least I know. It's ridiculous really, consumers are protected so much but small businesses really aren't. No wonder small businesses are doing so badly at the moment. The customer's item that is 'faulty' is actually damaged but, I can't prove it so he's getting another one and it's only costing him £4.00. I'll end up hiking my prices up to cover these kinds of losses... It's a shame really. I suggested stamps because they have a monetary value and lots of people refund in Stamps. I'm not sure buttons are quite the same.Hello,
Unless you specified the method of return, and you agreed to refund the cost, you must refund the cost. If however you stated 'send it back 2nd class recorded & I'll refund it' and they sent it special delivery, you would only refund the cost of 2nd recorded.
You would also have to return the cost by cash/bank or however they paid. As if you could pay in stamps, you could just pay back in buttons!
Hope this helps
Re: Distance Selling
Hi Jon,
It's not necessarily the consumers are over protected, if you don't protect yourself in the first instance (terms & conditions) then its fair game.
Id advise you to change terms of sale to include a returns method for refund.
Forgot to add, though stamps do have a monetary value (as do buttons), did the customer pay for postage in stamps?
Hi Jon,
It's not necessarily the consumers are over protected, if you don't protect yourself in the first instance (terms & conditions) then its fair game.
Id advise you to change terms of sale to include a returns method for refund.
Forgot to add, though stamps do have a monetary value (as do buttons), did the customer pay for postage in stamps?
Re: Distance Selling
Now I know, people can take advantage all they want unless you specifically ask them not to, all is fine and my question is answered.
It's nothing personal by the way, I don't want to offend you... Hence my little 'thanks' click! It's just annoying.
Buttons are erring on the side of ridiculous. I've been trying to ask sensible questions. I asked the customer if he was happy to receive postage stamps and he is, luckily although he's scamming me, he apparently has a use for stamps. In my opinion consumers are overprotected and small businesses are let down. I feel it's a real 'you vs me' attitude but, I digress...
Now I know, people can take advantage all they want unless you specifically ask them not to, all is fine and my question is answered.
It's nothing personal by the way, I don't want to offend you... Hence my little 'thanks' click! It's just annoying.
'Hijacking' seems a bit strong... The door was open! lolGod... Terrible ain't it? Lol