Hi. In November i ordered a watch from the Selfridges website. Later that day i decided i did not want it and so rang them up to cancel it. On the phone i was told that my order had been cancelled and that i wouldnt be sent the item. However, i received the item via courier and the money (£250) was taken from my account. The watch had no receipt with it when i received it. I promptly rang up Selfridges and they apologised and arranged a courier to collect the watch. Now on the Parcelforce website I can see that the watch has been delivered and it has been signed for on the 26th of November.
I have been ringing Selfridges almost everyday and I keep being told a number of things by their customer services;
1) They cant find the watch
2) They are still processing the return
3) The watch has gone back to The Watch Shop so they need to refund me - this is the place their watches are actually sent out from.
4) The watch shop cant find it
5) They never received it via courier so they claim the courier has lost it
6) The list of excuses goes on and on!!!
I have spoke to at least 20 different people and have been promised at least 15 time that someone will ring me back and that the manager is looking into it. I have only been rung back once after being told this. Apparently the manager was "personally going to Oxford street to the main branch to sort it out". I have explained to them that they have received the watch as it has been signed for. They then tell me they need to contact Parcelforce and will call me back...No calls back!
I never expected such poor customer service from a big company like Selfridges. It has been over a month now and i still havent received my refund. I have contacted The Watch Shop and they say that they have received the watch. What can i do as I'm sick of ringing Selfridges and hearing their excuses everytime! Surely I should have been refunded a long time ago!
Sorry about the rant. Any advice would be much appreciated. Thank You.
I have been ringing Selfridges almost everyday and I keep being told a number of things by their customer services;
1) They cant find the watch
2) They are still processing the return
3) The watch has gone back to The Watch Shop so they need to refund me - this is the place their watches are actually sent out from.
4) The watch shop cant find it
5) They never received it via courier so they claim the courier has lost it
6) The list of excuses goes on and on!!!
I have spoke to at least 20 different people and have been promised at least 15 time that someone will ring me back and that the manager is looking into it. I have only been rung back once after being told this. Apparently the manager was "personally going to Oxford street to the main branch to sort it out". I have explained to them that they have received the watch as it has been signed for. They then tell me they need to contact Parcelforce and will call me back...No calls back!
I never expected such poor customer service from a big company like Selfridges. It has been over a month now and i still havent received my refund. I have contacted The Watch Shop and they say that they have received the watch. What can i do as I'm sick of ringing Selfridges and hearing their excuses everytime! Surely I should have been refunded a long time ago!
Sorry about the rant. Any advice would be much appreciated. Thank You.