Hi, i ordered a free t-mobile sim on-line. They sent me an e-mail saying(and i quote)we've topped up your new t-mobile sim with £5 free credit to get you going. When the new sim arrived, there was no £5 free credit on it, so i phoned up t-mobile customer services. They told me that they knew nothing about this offer and spent the next hour passing me around different departments of their customer care services before rudely hanging up on me even though i have the e-mails that say different. Surely there not allowed to do this are they????!!