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I bought and paid for garden furniture on EBay. Husband took delivery of 6 boxes all with my name and address on. 3 contained garden furniture. Other 3 boxes contained a 3 piece suite, I didn’t order or pay for. What do I do about this?
I have enquirered about a garden bench online. I received emails from the company stating the total cost and that they required payment up front before the bench could be made and sent.
The total cost was £760 and while I’m sure the bench was well worth the price I did not make payment.
I have now received the bench, despite not completing the payment or request. Is this still classed as an unsolicited gift?
Many Thanks
Chris
I had a box left on my doorstep. I opened it and it was flowers and then realised they weren’t for me. The box had my address but someone else’s name. The flowers had been sat on my doorstep for three days as I was away so were wilting and dying. I tried to call the florist but they were closed so I put the package in the bin. The person who paid for them wrote to me so I told her what happened. She is now threatening me. Where do I stand?
I ordered one item but received two. Am I allowed to keep the second item?
Thank you
I opened my front door to find a small piece of furniture, looks like a storage box for childrens toys.
I have not ordered it, there is no documentation on it at all, so I am unaware where it has come from.
I have asked my neighbours, but none of them know anything about it.
Will I be in my rights to keep this, I have no means of identifying it.
Thank you.
To be on the safe side you should let the police know. “Stealing by finding” is an offence
Hi, I am just curious to know,if I ordered an item and more came, do I have the right to keep them or am I obliged to return the items?
I clicked on an advert on Facebook to see if I could see the price of the item advertised, they wanted my address which I did not give and decided to go no further with looking into this. 3 days later a package turned up from this company with an invoice asking me to pay over £60. I have emailed the company telling them that I am unhappy about what has happened as I never ordered anything and they won’t provide me with free postage to return the item. I don’t see why I should be out of pocket for something I never ordered in the first place. If I keep the item have I got to pay for it ?
I have automatic fill in on my phone but I did not press request or buy The company mailed me to say my order was on its way I immediately contacted the firm saying that I had no wish to purchase these items they told me I had requested 2 the items could not be cancelled and I would have to pay the invoice when it came. I mailed back saying that I would not be sending these back at my own expense they do not ever pay return Despite my disapproval and refusal to accept these unwanted items They arrived today. What do I do the bill is £64.85
This sounds like what happened to me
I ordered and payed for a bottle of perfume from ebay over a week ago I got a email saying it’s been dispatched and tracked so other stuff I ordered on same day as the perfume arrived on Saturday but no perfume when I press on the tracking number linow it’s saying it’s been delivered to me when clearly not..it said before that a signature was required so obviously I haven’t signed anything as not got it ..what’s my rights as it’s for a friend’s birthday present on the 18th and it was £30 .I’m i entitled to a replacement surely anyone please?????
Open an “item not received” case with eBay.
I was browsing Facebook about a product that enhanced your eyelashes I click on to find the price but before you could find the price you had to enter your name and address after doing this and showed how expensive it was i came of the site 2 days later 2 of these items turned up at my address ASAP i returned them to yhe sender which I was informed to do after sending a email now they areally saying they haven’t received them as yet i don’t have proof of postage so were do I stand thank you dot
Dear Sirs
I recently browse a website LuxStyle International for a product and was required to enter my name and address and I marked an item I was interested in. I did not pay for the item and closed the website. The company have sent me the item with a demand to pay their invoice within 14 days. I have written to them and I can return the item at my expense to Denmark (cost of postage approximately £10). I feel this is a very unfair situation and would appreciate your advice
The exact same thing has happened to me. I have been searching the internet for answers . I think this comes under unsolicited goods act , as we didn’t order the items. I’ve been in contact and they said to do the return to sender but that is your risk to do so and they don’t send out prepaid labels or pay for return postage. I’ve told them the parcel is their responsibility and I am not paying for their return or the items as I didn’t order them. I’m still waiting for this to be resolved.
I have found a lot of others are in the same situation because of their advert on Facebook, advice for us would be much appreciated.
Has anyone found out any information about Lux Style International sending out items on invoice without us not having sent an order. And then they demand you pay the invoice or send it back as return to sender at your own risk , oh then it doesn’t turn up so you still owe payment.
My Daughter experienced the same – with face peel masks – – 5 of! please advise what happened as we are also receiving repeated requests for payment.
Sincerely
Kerry
I received a box of wine I did not order, I had cancelled a contract with the company 2 months earlier for doing the same thing, which I ended up paying for, but still at that point cancelled my contract and any further possible deliveries as I no longer wished to use them.
They now say they did not know I had cancelled as there is nothing on their system. I asked them to collect it and I would put it on my drive for them to uplift, which they have still not done. What can I do?
I was online was contemplating ordering quick max lash serum …decided to not order deleted all information (as I had not sent order in ) never finished order for n did not enter credit card number .
Many many months later I received 2 tubes .
I emailed them and complained they said to pay up or they would take action .
I responded saying I was not paying..did not want their product..I was told I could try to tape up package and return to sender.I did so .
Recieve another bill with late penalty fees ?
What can I do
I had a card in the door telling me the Royal Mail couldn’t deliver my post as I need to pay £2 postage. I’m not expecting anything and am reluctant to pay for something I don’t want. Is there anyway I can find out what it is or who it is from before I pay? And refuse the item if it’s not something I want?
hi i bought a 3d scanner from ebay which i paid for but a week later i received another one and the seller has sent me an email asking me to send one back…now as i never ordered 2 do i have to send it back or pay for it ?
Hi,
I’m a warehouse and purchasing manager in a small company, so I order and check in goods.
I received a consignment of 4 packages at work addressed to my company on 26th November 2016, opening them I realised they were not intended for us as it was a company we have never dealt with before.
I thought maybe I would find a delivery note and deliver the parcels to the rightful owners but there wasn’t one.
The goods are worth roughly £60,000 as they are hi end electronics,
I had tried calling the company that sent them out four times over the course of a month and sent them an email through their website but it’s one of those “leave us a message and we’ll get back to you” with a drop down selection of your enquiry.
Obviously “I received goods that weren’t meant for us” wasn’t an option.
We have heard nothing from this company at all and it has been nearly three months, what should I do?
I’m worried that if I send the goods back they will deny receiving them and Invoice us, but also my name is personally on the signed for and I’m more worried that if the goods disappear I will be liable.
Thanks in advance for any info
Hi,
I was considering ordering some drinks from a German website, I added some items into the basket and clicked on the postage to see how much it would cost but then I changed my mind and closed the web page down. I had an e-mail suggesting that I complete the order but I ignored it. 5 days later I have received a package containing the drinks I was considering buying with an invoice giving me 8 days to pay. I definately didn’t order or pay for the goods. The package is very heavy as it contains 72 cans and I don’t want to hassle and cost of sending it back. Can you tell me if I’m legally obliged to pay for them please? I’m not sure what I should do next….
Hi Joanne here. I recently bought a pair of boots from SHOES O/N 955 purchased on 11/6/2017. I ordered a pair of Naturalizer Talley Short Blue Suede boots in size 39. Instead I got a pair of cheap chinese boots in black leather which are nothing like what I ordered. I paid $78.50 including postage. I have sent the company (email http://www.cumhind.com) three emails with no response. I do not have an address to return them. What can I do? Cheers Joanne.
Hi I purchased an item of furniture on line with the promise of delivery between 15th to 19th June. It did not arrive I then was told it would be delivered by 23rd and it still did not do I cancelled the item and also contacted the courier and cancelled the item they said it was too late to cancel. I said ok I will refuse delivery and said to make sure they didn’t deliver to a neighbour. They said they would cancel delivery. I have now received a full refund. 6 days later my neighbour knocks on the door to say he’s taken delivery of a parcel. The said piece of furniture. What are my rights regarding this? Do I need to return?
I ordered a child’s bag from EBay and when it arrives its the wrong bag and its from amazon .But still a Dr Mc Stuffens bag with same pic on front .I wonder how these company’s work they must be twins
I have recieved an ebay item i didnt order after being asked by royal mail to pay for unpaid postage on the item. There is nothing else in the packet to identify who sent it. Is this a scam similar to the amazon one to push up sales figures?