The Supply of Goods and Services Act 1982 aims to protect consumers against bad workmanship or the poor provision of services. It covers contracts for work and materials, as well as contracts for pure services, and remember, this still applies even in everyday situations – such as going to the hairdressers or the dry cleaners – where you have no physical contract at all. Just as with Sale of Goods, Supply of Goods and Services legislation contains statutory rights, which don’t have to be specifically mentioned in any contract, but cannot be excluded. These are:
- That the supplier will carry out the service with reasonable care and skill
- That the work will be carried out in reasonable time (unless timeframe has been specifically agreed)
- That the work will be carried out at reasonable cost (unless cost has been specifically agreed)
The legislation also details the remedies which are available to consumers in the event that any one of these statutory terms are breached. These can be found in the following sections.
Common complaints:
- He was a complete cowboy!
- They are taking forever to do the work!
- It cost me a fortune!
- The price was significantly higher than the estimate
- The job was done as a ‘foreigner’. Do I have any rights?
- How much can I claim in damages?
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I had a complete new bathroom installation in June, which was beset by problems- timescale-project management etc. eventually the finished product looked lovely, but there have been a number of problems, which the installers have rectified – such as the bath waste leaking, the shower riser coming away in my hand etc. There is supposedly a 12 month warranty. I have just had them back out as the floor beneath the new flooring (which they laid) is wet, and dampness is starting to creep up the wall. Their fitter attended and agreed that the floor slab was wet and discovered that the cause was a leak from the freestanding bath tap which they chose, supplied and fitted. Now they have told me that as it is a faulty component as opposed to a workmanship issue I will have to take the matter up with their tap supplier, as they “do not warranty goods ordered on my behalf” Surely this can’t be right? I didn’t order the taps- they did, I didn’t specify a particular tap- they just supplied and fitted it.
My next door neighbour had solar panels put on their roof over a year ago at the time the company who put the panels down broke several tiles so when it rained water was coming into our loft and found its way into our bathroom from which we had to make a hole in ceiling to drain it off,now the ceiling is completely ruined the company accepted responsibility but they have since gone bust,our neighbour was good enough to have our tiles sorted but how do we go about getting our ceiling repaired.
Hi, in 2014 I had a wet room installed by a company called Flytte, it now transpires that it was a poorly constructed job, the underfloor pipe work is all touching, too cramped and the shower waste pipe was set at an angle to the trap, this has now caused leaking radiator pipes and the shower waste pipe has detached from the trap with no chance of a simple reconnection. Flytte was dissolved in 2015 but has reopened in the same address with the same directors, my question is do I now have any recourse against this new company ?
Recently I paid a designer for some work upfront. The work was not completed within the agreed timescale. I asked for a refund and still haven’t received the outstanding monies 10 weeks later. He says he will pay eventually but has no money. I feel as though I have been robbed. What rights do I have?
How long do I have to make a claim under the sale of goods and services act 1982.
Hi, I’ve been trying to get Sky broadband installed in my new apartment. It was due to be installed on 31/08, but was delayed while Openreach did their surveys and costing.
On 04/09 I was given my new landline number and informed that everything was ok to proceed on the 12/09, when the openreach engineer would come and install my new line.
On 12/09 the engineer arrived stayed 5 minutes and said he couldn’t do the work.
On 15/09 Sky informed me that they were cancelling my order as “it was too expensive for them” and I wasn’t entitled to a refund or compensation.
Where do I stand on this?
Thanks in advance. 🙂