Hi all, I am hoping someone out there can advise me on where I stand in this situation I am in. It would be gratefully appreciated.
I am from Ireland and in Dec 10 I purchased online from laptopsdirect uk a grade A2 Acer laptop. Initially it seemed to running ok, a few software problems that I overcame but after about a month of buying it the screen started to flicker. At first it was an odd one here and there but the last few weeks it was constant and made using the laptop impossible. I contacted laptopsdirect last week and was told to reset the software to see was that causing the problem which I did but it did not resolve the flickering. In fact it has gotten worse to the stage of the screen not coming on at all. The customer agent then authorised to have it returned and are offering a repair. I am not happy with this and asked for refund as I have now forked out twice for delivery charges. Plus if it is repaired I will have to wait up to a month before it is returned and again pay for delivery charges. Because there is only a 3 month warranty which I am still in at the moment any future problems with this laptop will not be covered.
Am I entitled to ask for a refund or replacement. I dont want to have this repaired and two months down the road have the same problem but no comeback. I explained this to the agent again today and his reply was that all they could do for me was repairl
Can anyone out there offer me advice on what I can do?
Thanking you
Rachael
I am from Ireland and in Dec 10 I purchased online from laptopsdirect uk a grade A2 Acer laptop. Initially it seemed to running ok, a few software problems that I overcame but after about a month of buying it the screen started to flicker. At first it was an odd one here and there but the last few weeks it was constant and made using the laptop impossible. I contacted laptopsdirect last week and was told to reset the software to see was that causing the problem which I did but it did not resolve the flickering. In fact it has gotten worse to the stage of the screen not coming on at all. The customer agent then authorised to have it returned and are offering a repair. I am not happy with this and asked for refund as I have now forked out twice for delivery charges. Plus if it is repaired I will have to wait up to a month before it is returned and again pay for delivery charges. Because there is only a 3 month warranty which I am still in at the moment any future problems with this laptop will not be covered.
Am I entitled to ask for a refund or replacement. I dont want to have this repaired and two months down the road have the same problem but no comeback. I explained this to the agent again today and his reply was that all they could do for me was repairl
Can anyone out there offer me advice on what I can do?
Thanking you
Rachael