Hi All,
I have a now 2 week long issue with a vehicle purchased from Arnold Clark.
I bought a VW Touareg which within 24 hrs threw up an Engine Fault light.
First return saw the Fault "clear", within 2 days it was back.
VW had it for a further 2.5 days and diagnosed a turbo system fault, then changed Boost Sensor, under the 2 months (new purchase A.Clark Warranty).
I had the var less than 13 hrs, and 8 miles and the light was back again, with power loss as the recurrent symptom.
A futher trip back and an email to the manager stating i would reject the car unless it was repaired completely this visit.
They have been pretty good, but anything I 'got out them' had to be asked for!
The latest is a 2nd opinion on the fault and they now have the Car again. (Come Tuesday i will have 'owned it' for two weeks and it has been in my driveway for THREE DAYS.
I may add I am paying 330 per month for the privilege.
My question is this.. If the 2nd opinion agrees that a new Turbo unit is required, can they fit a Re-con unit ? I obviously don't want one, I want a new OEM unit!.. where do I stand with what I am entitled to ?
Many Thanks,
Steve
I have a now 2 week long issue with a vehicle purchased from Arnold Clark.
I bought a VW Touareg which within 24 hrs threw up an Engine Fault light.
First return saw the Fault "clear", within 2 days it was back.
VW had it for a further 2.5 days and diagnosed a turbo system fault, then changed Boost Sensor, under the 2 months (new purchase A.Clark Warranty).
I had the var less than 13 hrs, and 8 miles and the light was back again, with power loss as the recurrent symptom.
A futher trip back and an email to the manager stating i would reject the car unless it was repaired completely this visit.
They have been pretty good, but anything I 'got out them' had to be asked for!
The latest is a 2nd opinion on the fault and they now have the Car again. (Come Tuesday i will have 'owned it' for two weeks and it has been in my driveway for THREE DAYS.
I may add I am paying 330 per month for the privilege.
My question is this.. If the 2nd opinion agrees that a new Turbo unit is required, can they fit a Re-con unit ? I obviously don't want one, I want a new OEM unit!.. where do I stand with what I am entitled to ?
Many Thanks,
Steve