Hi
I wonder if you can give me some advice please?
I bought a VW Transporter T5 last july from Swansea Van Centre and within a few months we had big problems with it.
Eventually just a few days before Xmas my partner was driving it and it broke down after a load of smoke and loss of power just before a roundabout.
Swansea Van Centre wanted me to drive it hundreds of miles to their place at my expense and offered to pay a few quid towards the repair but obviously they didn't really want to know as they had my £8000 from me and that was it.
They promised to sort me out with an extended warranty to cover the massive garage bill etc but that never happened and in the end the bloke just stopped returning my calls.
I ended up taking it to a local garage in Camborne callled Treverbyn Motors to let them try and fix it and they had it for nearly 2 months and basically replaced the turbo and charged me £1060 for my troubles.
The chap there said that he thought my engine could go at anytime so i would probably need a new one.
Within 200 miles of driving it the turbo went again and when i asked him to look at it he said he would but he wanted to charge me to take a look at it to which i was very surprised and quite annoyed.
He then tried saying that he told me NOT to drive the van which was totally untrue and told me to ring Midland Turbo's direct and deal with them as i was rude to his receptionist but to be honest that's another story again.
Then he said that if Midland turbos rang him he would tell them that he told me not to drive the van hence invalidating my 12 month warranty i got with the turbo.
Suprisingly enough Midland Turbo's collected the turbo and when i rang them to enquire about the repair they said they wanted £240 from me as the repair wasn't covered by the warranty.
What a surprise!!!
I had no choice so i paid the money.
Then i registered with find-a-part Used Car Parts | Find a Part[/url] to find a replacement engine for my van.
I was contacted by a company called Green Engines in Birmingham and they said they had the perfect engine for me from a damaged 2007 T5 with only 47k on the clock.
I thought this was the answer to my problems so i paid the £915 directly into their account and after nearly two months of chasing them my engine arrived upside down at my designated garage.
After further inspection my mechanic discovered many more problems like the turbo was no good and there were bolts missing from the sump and the main crankshaft was very loose.
I tried ringing Green Engines and kept getting their answerphone so i left around 20 messages and now when i ring them all their phone does is carry on ringing.
I am REALLY worried i may have lost my money and my work van and soon my livelihood as i am a plumber and need my van for my work.
Could you please advise me on what i can do to find these robbers who have taken money i didn't really have?
Ive reported all this to trading Standards but im not sure what they can do if they cant find these people.
Please help me if you can??????
thanks
Simon.
I wonder if you can give me some advice please?
I bought a VW Transporter T5 last july from Swansea Van Centre and within a few months we had big problems with it.
Eventually just a few days before Xmas my partner was driving it and it broke down after a load of smoke and loss of power just before a roundabout.
Swansea Van Centre wanted me to drive it hundreds of miles to their place at my expense and offered to pay a few quid towards the repair but obviously they didn't really want to know as they had my £8000 from me and that was it.
They promised to sort me out with an extended warranty to cover the massive garage bill etc but that never happened and in the end the bloke just stopped returning my calls.
I ended up taking it to a local garage in Camborne callled Treverbyn Motors to let them try and fix it and they had it for nearly 2 months and basically replaced the turbo and charged me £1060 for my troubles.
The chap there said that he thought my engine could go at anytime so i would probably need a new one.
Within 200 miles of driving it the turbo went again and when i asked him to look at it he said he would but he wanted to charge me to take a look at it to which i was very surprised and quite annoyed.
He then tried saying that he told me NOT to drive the van which was totally untrue and told me to ring Midland Turbo's direct and deal with them as i was rude to his receptionist but to be honest that's another story again.
Then he said that if Midland turbos rang him he would tell them that he told me not to drive the van hence invalidating my 12 month warranty i got with the turbo.
Suprisingly enough Midland Turbo's collected the turbo and when i rang them to enquire about the repair they said they wanted £240 from me as the repair wasn't covered by the warranty.
What a surprise!!!
I had no choice so i paid the money.
Then i registered with find-a-part Used Car Parts | Find a Part[/url] to find a replacement engine for my van.
I was contacted by a company called Green Engines in Birmingham and they said they had the perfect engine for me from a damaged 2007 T5 with only 47k on the clock.
I thought this was the answer to my problems so i paid the £915 directly into their account and after nearly two months of chasing them my engine arrived upside down at my designated garage.
After further inspection my mechanic discovered many more problems like the turbo was no good and there were bolts missing from the sump and the main crankshaft was very loose.
I tried ringing Green Engines and kept getting their answerphone so i left around 20 messages and now when i ring them all their phone does is carry on ringing.
I am REALLY worried i may have lost my money and my work van and soon my livelihood as i am a plumber and need my van for my work.
Could you please advise me on what i can do to find these robbers who have taken money i didn't really have?
Ive reported all this to trading Standards but im not sure what they can do if they cant find these people.
Please help me if you can??????
thanks
Simon.