Hi all
I own an Xbox 360 Elite, one of the last models prior to the release of the Xbox 360 S models. I have had it just over a year and i registered it recently with Microsoft to determine its warranty status. It turns out that my "One Year Standard Warranty" expire on 25th Februrary of this year (2011), however, in the last few months the disk drive has been acting strangely. It will eventually read disks, but it takes several ejects and reinserts before it will read the disk properly. I have gone through the following checklist of troubleshooting options on Microsofts website
My dad purchased it for me (buy credit card) as a present from Argos where i work, and i know that if we did send it away for repair it will go to Microsoft and they will charge me for the repair.
My question though is this:
Microsoft say on their website that their warranties on all their products last for 1 Year. However, they also say that if your console suffers from the Red Ring of Death the warranty lasts 3 Years. I may be pulling at straws here, but does this not imply that Microsoft know that their console is faulty by design and therefore any problems with it should be covered by this 3 Year Warranty?
I have read the post "Faulty PS3 - Know Your Rights" and, if anyone here thinks appropriate, i will look into having an engineer's report conducted on my console and send this to Microsoft as proof of the fault.
Thanks for your help guys.
I own an Xbox 360 Elite, one of the last models prior to the release of the Xbox 360 S models. I have had it just over a year and i registered it recently with Microsoft to determine its warranty status. It turns out that my "One Year Standard Warranty" expire on 25th Februrary of this year (2011), however, in the last few months the disk drive has been acting strangely. It will eventually read disks, but it takes several ejects and reinserts before it will read the disk properly. I have gone through the following checklist of troubleshooting options on Microsofts website
- Clean The Disk - Done
- Try Another Disk - Brand New (i.e. released in the last few days), older disks & preowned
- Restart Console - Several Times
- Clear System Cache - Several Times
- Remove Hard Drive - Done, with witness
- Remove All Memory Unit - N/A as i don't use memory sticks/units
My dad purchased it for me (buy credit card) as a present from Argos where i work, and i know that if we did send it away for repair it will go to Microsoft and they will charge me for the repair.
My question though is this:
Microsoft say on their website that their warranties on all their products last for 1 Year. However, they also say that if your console suffers from the Red Ring of Death the warranty lasts 3 Years. I may be pulling at straws here, but does this not imply that Microsoft know that their console is faulty by design and therefore any problems with it should be covered by this 3 Year Warranty?
I have read the post "Faulty PS3 - Know Your Rights" and, if anyone here thinks appropriate, i will look into having an engineer's report conducted on my console and send this to Microsoft as proof of the fault.
Thanks for your help guys.
