I bought a new Galaxy S2 smartphone online from Expansys.com in June. It has been superb but a week ago suddenly went into "flight mode" which disables the phone network. So, a great bit of portable computer kit but it doesn't work as a phone!
I have googled this problem and it seems to be quite commonplace but even restoring to factory defaults does not fix it, requires repair or replacement.
I have been in touch with expansys who refer me to Samsung although their website does show they will deal with the matter but warns of significant delays and additional costs - my postage would be refunded with a "shop" credit, for example.
Can they do this? would I be better to go directly to Samsung?
I have googled this problem and it seems to be quite commonplace but even restoring to factory defaults does not fix it, requires repair or replacement.
I have been in touch with expansys who refer me to Samsung although their website does show they will deal with the matter but warns of significant delays and additional costs - my postage would be refunded with a "shop" credit, for example.
Can they do this? would I be better to go directly to Samsung?