Hi
I bought a Macbook Pro, my first ever Mac, in February 2010 at a cost of £1300 a huge investment for my small business. Its been working perfectly untill around a month ago. It now appears to have a wiring problem as it almost burns out to a blue screen on opening, however this can be corrected temporarily if you simply move the screen a little, which suggests it could be a hardware issue ? Everything else works fine but this renders it useless which is a huge issue as its prohibiting my work for my business.
I took the mac into PC world to see if they could help in the first instance aware that it is outside the 12 months warranty, but perhaps being the seller and under the sale of goods act I wondered if they might help.
Not so, their first response was batting me off to an apple technical support outside of Leeds, which is a big inconvenience. After demanding to speak to the manager , and explaining my story he then asked a colleague to ring their own tech support to see if they could do anything further. The answer came back that they could and I should open an out of warranty claim at a cost of £50. If the fault was then hardware Id get this back.
After asking them to make the call for me and set this up instore ( which it appeared they did, walking away and coming back 3 mins later confirming the price ?!) they then told me I needed to book this from home.
Now this morning I have made the call to set this up only to be passed form pillar to post and then find that actually they dont do this and that unfortunately I've been misadvised and they couldnt find the call from the store to them so can do nothing about it ( surprise!).
If this is a hardware fault and not of my own doing do I have any rights under the act under durability even at 21 months?
All help appreciated , thank you.
I bought a Macbook Pro, my first ever Mac, in February 2010 at a cost of £1300 a huge investment for my small business. Its been working perfectly untill around a month ago. It now appears to have a wiring problem as it almost burns out to a blue screen on opening, however this can be corrected temporarily if you simply move the screen a little, which suggests it could be a hardware issue ? Everything else works fine but this renders it useless which is a huge issue as its prohibiting my work for my business.
I took the mac into PC world to see if they could help in the first instance aware that it is outside the 12 months warranty, but perhaps being the seller and under the sale of goods act I wondered if they might help.
Not so, their first response was batting me off to an apple technical support outside of Leeds, which is a big inconvenience. After demanding to speak to the manager , and explaining my story he then asked a colleague to ring their own tech support to see if they could do anything further. The answer came back that they could and I should open an out of warranty claim at a cost of £50. If the fault was then hardware Id get this back.
After asking them to make the call for me and set this up instore ( which it appeared they did, walking away and coming back 3 mins later confirming the price ?!) they then told me I needed to book this from home.
Now this morning I have made the call to set this up only to be passed form pillar to post and then find that actually they dont do this and that unfortunately I've been misadvised and they couldnt find the call from the store to them so can do nothing about it ( surprise!).
If this is a hardware fault and not of my own doing do I have any rights under the act under durability even at 21 months?
All help appreciated , thank you.
