my friends mother ordered and paid for a sofa recently, on the day it was delivered she was taken ill and sadly passed away later that day. the company she bought the sofa from firstly refused to take it back, then offered £300 for it (she paid£700) , does anyone have any advice?
returning sofa ordered by deceased
- Thread starter clab
- Start date
Oh I'm very sorry to hear your news.
Though it shouldn't matter given the circumstances, how was it ordered?
Nasty companies only want the £££ unfortunately.
Let me know how it was ordered and then we can discuss possible options.
Adam
Though it shouldn't matter given the circumstances, how was it ordered?
Nasty companies only want the £££ unfortunately.
Let me know how it was ordered and then we can discuss possible options.
Adam
That is one of the worst stories I have read on this site, some companies are totally dispicable.
Would you care to name them, just so we can ensure our considerable member base know where to avoid in future.
Unfortunately, I don't think you have any legal rights to return the sofa but common decency tells me they should have taken it back without issue.
Would you care to name them, just so we can ensure our considerable member base know where to avoid in future.
Unfortunately, I don't think you have any legal rights to return the sofa but common decency tells me they should have taken it back without issue.
I can understand that, it is a horrible situation to find yourself in, perhaps you could speak to Consumer Direct on your friends behalf and tho she has no legal right to fight it, they may be willing to contact the shop, a quiet word from them often works wonders.
Thank you Witch Consumer.
It's unfortunate that it was not ordered by distance, as you could have had it returned without notifying them that the 'contract holder' has deceased.
I'm totally shocked by this company and this is terrible. I know this may be covered under the Bribery Act (so do be careful) but you could threaten that you'll go to the local papers? As this would send out loads of bad publicity?
I'm so sorry again.
Adam
It's unfortunate that it was not ordered by distance, as you could have had it returned without notifying them that the 'contract holder' has deceased.
I'm totally shocked by this company and this is terrible. I know this may be covered under the Bribery Act (so do be careful) but you could threaten that you'll go to the local papers? As this would send out loads of bad publicity?
I'm so sorry again.
Adam
i do feel like going to the papers,but it's not really my place to do so. i think the shop are behaving disgracefully, playing on the fact that my friend is so upset and has so much else to deal with at the moment. it sickens me that this seller will have the sofa back and resell it making even more profit! i agree they should be named and shamed,just hope other local people are reading this thread ! thankyou for your responses.