Hi
I am new on here so please bear with me.
A service was carried out on our car, the garage informed us that front pads and discs needed replacing, this we agreed to have done.
Two days after picking the car up from the garage, with not much use in between, my son, who was driving the car home from the station after work at the time, had a catastrophic loss of brakes, i.e. pedal to the floor, fortunately, he was in a slow moving traffic situation and was able to bring the car to halt.
To cut to the chase, it was discovered that the garage had left a ring spanner on the bleed nipple, consequently, with the movement of the wheel it loosened it, resulting in an immediate loss of brake fluid, to the extent that when the peddle was pressed it went straight to the floor, thus NO BRAKES.
The garage manager admitted liability, took the car back to the garage, re-filled and bled the system, cleaned and returned the car (albeit 24 hours later). The owner's silence has been deafening in the ensuing period!
My question is this, surely there has to be some kind of recourse to law, this kind of negligence cannot be allowed to go unpunished, yes it might have been a mistake, but it could quite easily have been lethal, just as lethal as if you or I inadvertently drive through a red stop light at a junction, we may not have had an accident, but we still would have broken the law, criminally.
We really are not interested in suing for compensation, it really is not about the money, merely the satisfaction of bringing something as serious as this to book.
BTW we have photographic evidence of the spanner on the bleed nipple and voice recordings of the admittance of liability.
Thanks for your patience in reading this and I look forward to your replies.
I am new on here so please bear with me.
A service was carried out on our car, the garage informed us that front pads and discs needed replacing, this we agreed to have done.
Two days after picking the car up from the garage, with not much use in between, my son, who was driving the car home from the station after work at the time, had a catastrophic loss of brakes, i.e. pedal to the floor, fortunately, he was in a slow moving traffic situation and was able to bring the car to halt.
To cut to the chase, it was discovered that the garage had left a ring spanner on the bleed nipple, consequently, with the movement of the wheel it loosened it, resulting in an immediate loss of brake fluid, to the extent that when the peddle was pressed it went straight to the floor, thus NO BRAKES.
The garage manager admitted liability, took the car back to the garage, re-filled and bled the system, cleaned and returned the car (albeit 24 hours later). The owner's silence has been deafening in the ensuing period!
My question is this, surely there has to be some kind of recourse to law, this kind of negligence cannot be allowed to go unpunished, yes it might have been a mistake, but it could quite easily have been lethal, just as lethal as if you or I inadvertently drive through a red stop light at a junction, we may not have had an accident, but we still would have broken the law, criminally.
We really are not interested in suing for compensation, it really is not about the money, merely the satisfaction of bringing something as serious as this to book.
BTW we have photographic evidence of the spanner on the bleed nipple and voice recordings of the admittance of liability.
Thanks for your patience in reading this and I look forward to your replies.