Hi all, hope I'm posting in the right place.
I bought a Low mileage second hand car from a garage just over a month ago, when I broke down form overheating and coolant loss, I contacted the garage who advised me to speak to the warranty company, who said get it diagnosed by an independent garage and they will repair it if covered. It was quite a task finding a garage that would undertake warranty work, but I found one. It turned out to be the thermostat and it was not covered by the standard 3 month mechanical warranty. Despite my understanding that a warranty covers everything but serviceable parts.
As the car was essentially unmovable without a tow and my breakdown company would have charged me for an additional tow for the same problem. I agreed to pay for the repairs myself. Once completed the mechanic advised me that I had a problem with my head gasket, due to exhaust gases in the coolant.
Again I contacted the warranty company, surprise, it's not covered.
Now, I understand from my rights that if a fault is discovered within 6 months it is assumed that it was innate unless proved otherwise by the dealer, regardless of warranty, and that the dealer is obligated to either repair, replace or discount.
Both these problems are linked and it's a bit of a chicken or egg scenario (which caused which). But I was wondering if having the work done on the thermsostat by another garage, which was satisfactory, in anyway causes a problem with my rights with the garage that sold me the car?.
I bought a Low mileage second hand car from a garage just over a month ago, when I broke down form overheating and coolant loss, I contacted the garage who advised me to speak to the warranty company, who said get it diagnosed by an independent garage and they will repair it if covered. It was quite a task finding a garage that would undertake warranty work, but I found one. It turned out to be the thermostat and it was not covered by the standard 3 month mechanical warranty. Despite my understanding that a warranty covers everything but serviceable parts.
As the car was essentially unmovable without a tow and my breakdown company would have charged me for an additional tow for the same problem. I agreed to pay for the repairs myself. Once completed the mechanic advised me that I had a problem with my head gasket, due to exhaust gases in the coolant.
Again I contacted the warranty company, surprise, it's not covered.
Now, I understand from my rights that if a fault is discovered within 6 months it is assumed that it was innate unless proved otherwise by the dealer, regardless of warranty, and that the dealer is obligated to either repair, replace or discount.
Both these problems are linked and it's a bit of a chicken or egg scenario (which caused which). But I was wondering if having the work done on the thermsostat by another garage, which was satisfactory, in anyway causes a problem with my rights with the garage that sold me the car?.