Hi,
I am really in a difficult situation. I purchased 5 pieces of furniture from a large local independent retailer in Feb. We paid in full up front (£1,700).
We were told everything would be delivered within 6 - 8 weeks.
6 weeks arrives and the bed & mattress are ready and they are delivered. I then continue not to hear from the shop so in May I call and they say the lines were being painted in a different warehouse (different country) and there would be a delay for 3 chests of draws from the same range until June. OK - fine.
By mid June, still nothing so I call and I am told that it will be a further 2 weeks and 2 items will be available and will be delivered, I waited, again I had to call and chase to get a date for delivery.
I was told that the final, largest chest would be ready end of July, end of August still nothing so I call again and I am told its due 29th August and will be delivered week commencing the 3rd Sept. Guess what, no call, no furniture.
What the hell can I do? I am at my whits end. I have tried to talk to the owner he just shouts at me down the phone and tells me it is not their fault and its down to the manufacture and repeats constantly 'what do you expect me to do'
I am really in a difficult situation. I purchased 5 pieces of furniture from a large local independent retailer in Feb. We paid in full up front (£1,700).
We were told everything would be delivered within 6 - 8 weeks.
6 weeks arrives and the bed & mattress are ready and they are delivered. I then continue not to hear from the shop so in May I call and they say the lines were being painted in a different warehouse (different country) and there would be a delay for 3 chests of draws from the same range until June. OK - fine.
By mid June, still nothing so I call and I am told that it will be a further 2 weeks and 2 items will be available and will be delivered, I waited, again I had to call and chase to get a date for delivery.
I was told that the final, largest chest would be ready end of July, end of August still nothing so I call again and I am told its due 29th August and will be delivered week commencing the 3rd Sept. Guess what, no call, no furniture.
What the hell can I do? I am at my whits end. I have tried to talk to the owner he just shouts at me down the phone and tells me it is not their fault and its down to the manufacture and repeats constantly 'what do you expect me to do'