instant replacement

maggs

New Member
Oct 28, 2012
2
0
0
hi dont know if im on right page ,i want advice on instant replacement cover.
 

maggs

New Member
Oct 28, 2012
2
0
0
im not repying .i dont know how to post .i had a dvd recorder replaced under the instant replacement cover .however 6 months later the replacement went faulty with same problems however the original cover stopped couple monthe earlier ..and i was told nothing could be done .my point is i thought the replacement which was brand new and boxed was covered for 1 year guarantee ?
 

tomkent45

New Member
Jun 21, 2012
9
0
0
UK
Any company that respects itself and their success would ensure customer satisfaction. Write a formal letter of complaint. This should do the trick hopefully
 

junie

New Member
May 22, 2013
2
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0
Hi I bought a pair of jeans from Tesco I washed them and the darker blue of the jeans made colour patches on the lighter part of the jeans. I washed them again with a stain remover nd it did not come out. I returned them to Tesco for an exchange and she implied I had spilt something on them nd she said it is not a fault as they have sold hundreds of pairs nd had none returned. Do I have any come back as about to bin them as not wearable
 

ALewis

Moderator
Nov 23, 2010
691
4
0
South Wales
Hi I bought a pair of jeans from Tesco I washed them and the darker blue of the jeans made colour patches on the lighter part of the jeans. I washed them again with a stain remover nd it did not come out. I returned them to Tesco for an exchange and she implied I had spilt something on them nd she said it is not a fault as they have sold hundreds of pairs nd had none returned. Do I have any come back as about to bin them as not wearable
Of course you can take them back. The jeans are not of 'Satisfactory Quality' - Section 14 of the Sale of Goods Act.
The monkey at Tesco can't tell you that it isn't a fault based upon the number of previously returned jeans. That's ridiculous.

P.S - Did you wash them according to the instructions?
 

junie

New Member
May 22, 2013
2
0
0
Yes I was them on a cool wash. I will try and return them again, ill be more forceful this time. Many thanks for replying :) june