Help!! Bought a mid sleeper bed for my daughter out of my catalogue for £300 and it suddenly collapsed on her and they had someone out to assess it and claimed it was accidental damage not manufacturing fault so now they won't replace it or refund me. I've been chasing them for 5 months while my daughter slept on her mattress on the floor! They said the spare parts weren't available so there's nothing else they can do but they are still selling the bed! I am currently writing to them to demand replacement or a refund under the sale of goods act but will I be compensated??