So, I signed up for mobiles.co.uk for an s3 phone. £26 per month and unlimited texts.
This was 12 months ago and although a few bills came up way over what was expected in November/December, christmas time, exams and coursework I didn't raise the issue, thinking it was just call charges.
Today I linked my account and have seen I was charged for texts!
When I phoned tmobile they said I never requested an unlimited texts bolton and only had 500 texts. Looking at the contract, it says UNLIMITED texts, NOTHING about needing to request a bolton. They've now put it on with £10 credit but i'm really quite angry, also at myself. There's over £150 in charges.
Does anyone have any advice? I'm aware i'm quite into the contract.
Thankyou
This was 12 months ago and although a few bills came up way over what was expected in November/December, christmas time, exams and coursework I didn't raise the issue, thinking it was just call charges.
Today I linked my account and have seen I was charged for texts!
When I phoned tmobile they said I never requested an unlimited texts bolton and only had 500 texts. Looking at the contract, it says UNLIMITED texts, NOTHING about needing to request a bolton. They've now put it on with £10 credit but i'm really quite angry, also at myself. There's over £150 in charges.
Does anyone have any advice? I'm aware i'm quite into the contract.
Thankyou