Hi, Just been trawling the internet and came accross this site 
very informative though can't find my problem covered.
Basically I went to a localish Council run Leisure Centre yesterday for an induction at their gym. You pay £8 for the induction session then can either pay as go on each visit or you can take a membership out (and get your induction back).
I decided yesterday to take a membership for a year as this would save loads over the pay as you go system and it includes the pool facilities, classes etc.
To be fair there was no sales pitch or pressure but I did not sign any contract, I was not given any paperwork, not even a brochure about class, pool times etc (I had to pick this up myself) just paid by my debit card (single lump sum) at the main desk and was given a plastic card.
Tonight I went back for my 1st proper visit, I discovered that the car park was pay and display until 6pm and all day on Saturdays, I found the womens dry changing area was at the oposite end of the building to the gym (they did not give me a tour of the premises yesterday), the lockers are 20p each time. I then got into the gym which was packed, just managed to move between machines when there were vacanies (they did not discuss the busy times with me yesterday). I came home tonight to discover the public pool times are not that conveinient for me and I basically feel that on second look this gym is not for me.
I now feel really silly as I have a years membership that is not as appealing. I called the leisure centre to ask if there was a cooling off period (I will obviously pay for my induction period and tonights session no probs), I was told no not unless there was a very good reason. I feel as though my reasons are adequate and mainly as I have no paperwork I feel it is a little mis sold? She is going to get someone to call me tomorrow but I was just wondering if anyone can see if I have any legal grounding for a refund?
Thanks to anyone who has read my ramblings and for any assistance.
Lynne
very informative though can't find my problem covered.Basically I went to a localish Council run Leisure Centre yesterday for an induction at their gym. You pay £8 for the induction session then can either pay as go on each visit or you can take a membership out (and get your induction back).
I decided yesterday to take a membership for a year as this would save loads over the pay as you go system and it includes the pool facilities, classes etc.
To be fair there was no sales pitch or pressure but I did not sign any contract, I was not given any paperwork, not even a brochure about class, pool times etc (I had to pick this up myself) just paid by my debit card (single lump sum) at the main desk and was given a plastic card.
Tonight I went back for my 1st proper visit, I discovered that the car park was pay and display until 6pm and all day on Saturdays, I found the womens dry changing area was at the oposite end of the building to the gym (they did not give me a tour of the premises yesterday), the lockers are 20p each time. I then got into the gym which was packed, just managed to move between machines when there were vacanies (they did not discuss the busy times with me yesterday). I came home tonight to discover the public pool times are not that conveinient for me and I basically feel that on second look this gym is not for me.
I now feel really silly as I have a years membership that is not as appealing. I called the leisure centre to ask if there was a cooling off period (I will obviously pay for my induction period and tonights session no probs), I was told no not unless there was a very good reason. I feel as though my reasons are adequate and mainly as I have no paperwork I feel it is a little mis sold? She is going to get someone to call me tomorrow but I was just wondering if anyone can see if I have any legal grounding for a refund?
Thanks to anyone who has read my ramblings and for any assistance.
Lynne
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