I subscribed to sky broadband on their midi package @ £5/month. 2 months later I receive a letter and email indicating tehy will increase my subscription from March to £10 unless I take up their Sky Talk option. I would like to do this to save £5 but I am tied into a contract with BT on my line rental for a further 7 months, if I renege on this I will be penalised by £14 per month x 7
To say I am disappointed in Sky is an understatement. Add to the mix the experience of trying to navigate their telephone and email helpline systems. Firstly the chap I spoke to did not have a good command of the english language and I struggled to understand him. Secondly I was put inot a call loop with ioptions that did not fit with my query. Thirdly I got through to an advisor and explained my situation, he agreed to credit my account by £35 for the 7 months I would be out of pocket paying £10/month instead of £5. He left me on hold and never came back. I phoned back and got throught o another advisor who knew nothing of my stroy so had to retell for her to put me on hold and again fail to answer my query. And so it goes on, I finally got a terse email suggesting I'd have to pay the £10 and put up with it.
Anyone have any tips on how to get a positive reponse from their customer service dept.? Also ideas on where I can lobby against this behaviour.
To say I am disappointed in Sky is an understatement. Add to the mix the experience of trying to navigate their telephone and email helpline systems. Firstly the chap I spoke to did not have a good command of the english language and I struggled to understand him. Secondly I was put inot a call loop with ioptions that did not fit with my query. Thirdly I got through to an advisor and explained my situation, he agreed to credit my account by £35 for the 7 months I would be out of pocket paying £10/month instead of £5. He left me on hold and never came back. I phoned back and got throught o another advisor who knew nothing of my stroy so had to retell for her to put me on hold and again fail to answer my query. And so it goes on, I finally got a terse email suggesting I'd have to pay the £10 and put up with it.
Anyone have any tips on how to get a positive reponse from their customer service dept.? Also ideas on where I can lobby against this behaviour.