My son is very distressed. Last week he realised that his debit card was missing as he needed to put his birthday cheque into his account. He telephoned Abbey for a new card and while waiting was told that his account had been blocked as a cheque for £91,000 had been put into his account in an Essex branch and it had bounced, On that day it was put in he was attending college and his college said they would give him a letter to verify this. He went to his branch who told him he must withdraw all his money and they must close the account. He did this and then they said he must open an account in another bank.
This is totally unfair, its not his fault and why must he be expelled from Abbey. He has regular payments of EMA and also I pay £30 a month into his account to support him. Why was he penalised because someone had cloned,stolen ect his card. They should had changed his account details only. What can we do ? Where can we get advice over this. The women at the bank said this is happening everywhere but why penalise him. Please help
This is totally unfair, its not his fault and why must he be expelled from Abbey. He has regular payments of EMA and also I pay £30 a month into his account to support him. Why was he penalised because someone had cloned,stolen ect his card. They should had changed his account details only. What can we do ? Where can we get advice over this. The women at the bank said this is happening everywhere but why penalise him. Please help
