I purchased a set top recorder box (the kind you can download your top up TV onto ) from a shop in my area on 4th December 2008.
Now after two weeks it started to play up and not record properly, so I phoned the shop who sugested I take it into there shop for them to look at , which I did,the couldn`t even get the box to power up , I had to show them how to do it , they sugested that I try again at home and to give there service engineer a call , which I did , he said to take it back to the shop again for them to collect it for repair.......................they had it for 4 days and still could not find the fault , so I had to go to the shop again to collect it .................by this time I was getting realy annoyed .
Anyhow , today (5/2/09 was the final straw, this set top bax has stopped working properly , so I took it to the shop once again , and the manager said " I`m sorry we cannot give you a refund ,due to it being longer than 28 days from purchase, " I hit the roof and told her she was talking from the back of her neck " ...........................and demanded a refund, she said she would have to contact there area head office to get comformation about my refund .........................I`m still waiting
Now can someone shed some light on this so called 28 day rueling?
Now after two weeks it started to play up and not record properly, so I phoned the shop who sugested I take it into there shop for them to look at , which I did,the couldn`t even get the box to power up , I had to show them how to do it , they sugested that I try again at home and to give there service engineer a call , which I did , he said to take it back to the shop again for them to collect it for repair.......................they had it for 4 days and still could not find the fault , so I had to go to the shop again to collect it .................by this time I was getting realy annoyed .
Anyhow , today (5/2/09 was the final straw, this set top bax has stopped working properly , so I took it to the shop once again , and the manager said " I`m sorry we cannot give you a refund ,due to it being longer than 28 days from purchase, " I hit the roof and told her she was talking from the back of her neck " ...........................and demanded a refund, she said she would have to contact there area head office to get comformation about my refund .........................I`m still waiting
Now can someone shed some light on this so called 28 day rueling?
