Record levels of snow have affected everything, from flights to supermarket food delivery vans. As much of the country is ground to an icy halt, we look at a few of the companies who've been unable to provide you with their usual service. Whether it's the planes, trains or food on your plate, read on to see what they have to say.
More bags missing at Terminal 5
To celebrate Gloria Seagrave's 60th birthday, her son Luke had planned to take her to New York with British Airways. The pair checked their bags into Heathrow Airport's Terminal 5 on Monday 2 February, only to find soon afterwards that their flight had been cancelled. And to make matters worse, there was still no sign of their bags five hours later.
Like all airlines, BA faced extreme difficulties at Heathrow. It ha said sorry to all those customers who've had trouble with their baggage.
"We apologise to passengers who became separated from their bags during the weather disruption. The conditions at Heathrow meant that it was extremely difficult to load bags onto the aircraft and also to off-load them in a timely manner."
BA told us that it was reprocessing the bags as fast as possible and that the vast majority of bags would be reunited with their owners by Friday 6 February 2009.
Getting money back for cancelled flights
One thing that BA did do, however, was to offer all customers with tickets for cancelled flights the choice between full reimbursement and a rebooking.
Indeed, if your flight was cancelled, you'd certainly expect a refund. A Civil Aviation Authority spokesperson told us: "If a passenger's flight is cancelled and they do not wish to fly, they are due a full refund for the cost of the flight."
But John Edwin Spence, whose bmibaby flight from Belfast to Birmingham was cancelled because of the weather, was only offered the choice between a bmibaby travel credit and a rebooked flight.
John wasn't happy - his flight ticket was for an annual conference, and he had no use for a bmibaby travel credit. The rules, however, seem to be on his side.
A spokesperson from the Air Transport Users Council told Watchdog: "Under Regulation EC 261/2004 it [an airline] cannot offer a travel credit and must reimburse passengers within seven days for the full cost of the ticket if the passenger chooses not to go."
We challenged bmibaby on this, and it has consequently offered John a full refund: "The majority of our customers transfer to an alternative service within 21 days of the original date of travel. Alternatively our customers are happy to obtain a travel credit that enables them to fly at a later date. As Mr Spence does not need to rebook because his flight was for a conference held once a year, we are happy to refund the passenger in full."
Trains going nowhere
The nation's trains have also struggled under the snow. John Dennis from the Association of Train Operating Companies told us that affected passengers should be able to get some or all of their money back.
"Passengers can obtain refunds from their train operators as normal if their train is excessively delayed or cancelled. In addition, passengers who have booked with train specific tickets which are cancelled will be accommodated on alternative services/days."
Different train operators have different procedures, and you'll need to check with yours to see how you can go about getting a refund.
The food deliveries that didn't show up
In recent years, more and more of us have become reliant on the supermarkets' delivery services. Amanda Brompton, 51, from Wantage in Oxfordshire has had mobility problems ever since a bike accident and now depends on home delivery to put food on her plate.
She was expecting a delivery from her local Tesco between 9am and 11am on Wednesday 4 February, but by 11.45am nothing had arrived. Having waited nearly three hours for the food, Amanda called Tesco only to be told that all deliveries had been cancelled, and that she could now expect her food the next morning.
Amanda was worried: "I'd got no other option. I can't physically go and do it, I was in tears," she told us. And she was also angered by Tesco's failure to notify her: "I'm just really, really annoyed at the rudeness of it."
Her delivery was rescheduled for Thursday morning, but cancelled again - although Tesco did manage to notify her this time.
We put Angela's complaint to Tesco, who apologised, emphasising that Angela's was an isolated incident: "We are very sorry that we could not make the delivery and that the customer was not contacted in advance to inform her of the cancellation. This was an isolated case and we will be in touch with the customer to ensure she receives a gesture of goodwill by way of apology.
"As you can appreciate, the severe weather experienced this week has affected the roads and we have been working very hard to ensure that deliveries are getting through to our customers."
We know that the recent bad weather has made life very difficult for some of the companies which we've come to rely upon, but if you've got a story about companies who haven't done enough to help you, write to us at Got a story? or share your snow stories below.
Snow disrupts services in Britain
More bags missing at Terminal 5
To celebrate Gloria Seagrave's 60th birthday, her son Luke had planned to take her to New York with British Airways. The pair checked their bags into Heathrow Airport's Terminal 5 on Monday 2 February, only to find soon afterwards that their flight had been cancelled. And to make matters worse, there was still no sign of their bags five hours later.
Like all airlines, BA faced extreme difficulties at Heathrow. It ha said sorry to all those customers who've had trouble with their baggage.
"We apologise to passengers who became separated from their bags during the weather disruption. The conditions at Heathrow meant that it was extremely difficult to load bags onto the aircraft and also to off-load them in a timely manner."
BA told us that it was reprocessing the bags as fast as possible and that the vast majority of bags would be reunited with their owners by Friday 6 February 2009.
Getting money back for cancelled flights
One thing that BA did do, however, was to offer all customers with tickets for cancelled flights the choice between full reimbursement and a rebooking.
Indeed, if your flight was cancelled, you'd certainly expect a refund. A Civil Aviation Authority spokesperson told us: "If a passenger's flight is cancelled and they do not wish to fly, they are due a full refund for the cost of the flight."
But John Edwin Spence, whose bmibaby flight from Belfast to Birmingham was cancelled because of the weather, was only offered the choice between a bmibaby travel credit and a rebooked flight.
John wasn't happy - his flight ticket was for an annual conference, and he had no use for a bmibaby travel credit. The rules, however, seem to be on his side.
A spokesperson from the Air Transport Users Council told Watchdog: "Under Regulation EC 261/2004 it [an airline] cannot offer a travel credit and must reimburse passengers within seven days for the full cost of the ticket if the passenger chooses not to go."
We challenged bmibaby on this, and it has consequently offered John a full refund: "The majority of our customers transfer to an alternative service within 21 days of the original date of travel. Alternatively our customers are happy to obtain a travel credit that enables them to fly at a later date. As Mr Spence does not need to rebook because his flight was for a conference held once a year, we are happy to refund the passenger in full."
Trains going nowhere
The nation's trains have also struggled under the snow. John Dennis from the Association of Train Operating Companies told us that affected passengers should be able to get some or all of their money back.
"Passengers can obtain refunds from their train operators as normal if their train is excessively delayed or cancelled. In addition, passengers who have booked with train specific tickets which are cancelled will be accommodated on alternative services/days."
Different train operators have different procedures, and you'll need to check with yours to see how you can go about getting a refund.
The food deliveries that didn't show up
In recent years, more and more of us have become reliant on the supermarkets' delivery services. Amanda Brompton, 51, from Wantage in Oxfordshire has had mobility problems ever since a bike accident and now depends on home delivery to put food on her plate.
She was expecting a delivery from her local Tesco between 9am and 11am on Wednesday 4 February, but by 11.45am nothing had arrived. Having waited nearly three hours for the food, Amanda called Tesco only to be told that all deliveries had been cancelled, and that she could now expect her food the next morning.
Amanda was worried: "I'd got no other option. I can't physically go and do it, I was in tears," she told us. And she was also angered by Tesco's failure to notify her: "I'm just really, really annoyed at the rudeness of it."
Her delivery was rescheduled for Thursday morning, but cancelled again - although Tesco did manage to notify her this time.
We put Angela's complaint to Tesco, who apologised, emphasising that Angela's was an isolated incident: "We are very sorry that we could not make the delivery and that the customer was not contacted in advance to inform her of the cancellation. This was an isolated case and we will be in touch with the customer to ensure she receives a gesture of goodwill by way of apology.
"As you can appreciate, the severe weather experienced this week has affected the roads and we have been working very hard to ensure that deliveries are getting through to our customers."
We know that the recent bad weather has made life very difficult for some of the companies which we've come to rely upon, but if you've got a story about companies who haven't done enough to help you, write to us at Got a story? or share your snow stories below.
Snow disrupts services in Britain