I found this article quite interesting, not very surprised by the complaints:
The Financial Ombudsman Service (FOS) says it deals with more than 800 complaints a week about payment protection insurance (PPI).
A spokeswoman said the number they were upholding was "unprecedented."
The insurance is supposed to pay out if someone is unable to relay a loan because of illness or redundancy.
But the insurance has been heavily criticised by consumer groups like Which?, which has launched an online tool make complaints simpler.
There are more than 12 million PPI policies in force.
"It is still the single biggest source of complaint, amounting to about a third of the total," said a spokeswoman for the FOS.
"We are upholding about 90% of the cases we deal with, and with one firm 100% of the cases," she added.
Source/full story: news.bbc.co.uk/1/hi/business/7945728. stm
The Financial Ombudsman Service (FOS) says it deals with more than 800 complaints a week about payment protection insurance (PPI).
A spokeswoman said the number they were upholding was "unprecedented."
The insurance is supposed to pay out if someone is unable to relay a loan because of illness or redundancy.
But the insurance has been heavily criticised by consumer groups like Which?, which has launched an online tool make complaints simpler.
There are more than 12 million PPI policies in force.
"It is still the single biggest source of complaint, amounting to about a third of the total," said a spokeswoman for the FOS.
"We are upholding about 90% of the cases we deal with, and with one firm 100% of the cases," she added.
Source/full story: news.bbc.co.uk/1/hi/business/7945728. stm