Hi there, im fairly new to the site and i have an issue regards a highstreet opticians.
I recently took advantage of a buy one get one reduced offer on frames at my local hight st optician, On the day i picked them up io noticed that one of the pairs, the full price pair at over £300 was faulty, so i notified the store immediately and was told that they could order me a new pair and that would take 4 weeks. 4 weeks later and still no designer frames, so i called the store again and this time was told 3 weeks.. meanwhile 7 weeks with no designer frames at £300 a pair!!
i called in today rather miffied and no one seemed to know what was going on so i went back to work, 15 minutes later i recieved a call from the store manager apologising for the delay.
She offered me these solutions... Wait for the frames to arrive (still no confirmed delivery date) and recieve £100 back as discount
choose another pair of frames up to the value of the existing pair
or take a full refund on the faulty pair, but, heres the snag, i have to pay the extra for my additional pair that i got as a reduced rate.
i work for a leading hight street retailer and if we ever have promotions such as these and a customer has a faulty item, we honour the reduction on the second item as good will as a customer is for life, is thes the case accross all retailers??? am i within my rights to keep the discounted frames at no extra cost.
please help!
Milly (long sighted with no spare glasses lol)
I recently took advantage of a buy one get one reduced offer on frames at my local hight st optician, On the day i picked them up io noticed that one of the pairs, the full price pair at over £300 was faulty, so i notified the store immediately and was told that they could order me a new pair and that would take 4 weeks. 4 weeks later and still no designer frames, so i called the store again and this time was told 3 weeks.. meanwhile 7 weeks with no designer frames at £300 a pair!!
i called in today rather miffied and no one seemed to know what was going on so i went back to work, 15 minutes later i recieved a call from the store manager apologising for the delay.
She offered me these solutions... Wait for the frames to arrive (still no confirmed delivery date) and recieve £100 back as discount
choose another pair of frames up to the value of the existing pair
or take a full refund on the faulty pair, but, heres the snag, i have to pay the extra for my additional pair that i got as a reduced rate.
i work for a leading hight street retailer and if we ever have promotions such as these and a customer has a faulty item, we honour the reduction on the second item as good will as a customer is for life, is thes the case accross all retailers??? am i within my rights to keep the discounted frames at no extra cost.
please help!
Milly (long sighted with no spare glasses lol)
