hi people,
wonder if you can help, 4 days ago i purchased a pay as you go phone from a orange shop in shrewsbury using my debit card not credit. the phone keeps randomly switching itself off without me pressing anything. I have researched the internet and its seems a common problem with this phone, (firmware? problem) and by the sounds their is no immediate fix. this has now put me off wanting another, but i dont really want a full refund, just another phone of same value or a part refund and replacement phone.
i cant get hold of the shop till tuesday but i have noticed on the reciept it says " we do not offer a money back guarnatee policy" this does not effect your legal rights.
its a proper orange shop, and even though they dont know about my probelm till i get their on tuesday could they get out of giving a refund or part refund/exchange.
wonder if you can help, 4 days ago i purchased a pay as you go phone from a orange shop in shrewsbury using my debit card not credit. the phone keeps randomly switching itself off without me pressing anything. I have researched the internet and its seems a common problem with this phone, (firmware? problem) and by the sounds their is no immediate fix. this has now put me off wanting another, but i dont really want a full refund, just another phone of same value or a part refund and replacement phone.
i cant get hold of the shop till tuesday but i have noticed on the reciept it says " we do not offer a money back guarnatee policy" this does not effect your legal rights.
its a proper orange shop, and even though they dont know about my probelm till i get their on tuesday could they get out of giving a refund or part refund/exchange.
