Mobile phone repair

Hi and welcome to the forum,

I am afraid the law (Sale of Goods Act) doesn't say how many times they can attempt to repair something before they offer a refund. It is all about reasonableness, so I would two attempts is reasonable. However, while the phone is being repaired you shouldn't be inconvenienced and they must offer you a loan phone.

I hope this helps

Tony

It is not the amount of time, it is the number of chances. I am not saying don't try to get a replacement just you are probably not supported by the law just yet

Had same thing a couple of years ago

They just tried resetting the phone to factory defaults or something

In the end they did get it fixed properly, but in the first case all my contacts had been wiped etc

Try again is all I can say, and see what happens

Re: Mobile phone repair - botched. Advise please

I took in a Samsung Galaxy S3 to have a broken screen replaced, and paid £39.99. The LCD below was fine.
However, some days later I received a message, which stated that the LCD screen had broken whilst they removed the glass screen, and they then asked for a further £99.99 to replace the LCD screen.

Nowhere in their promotional material did they advise on the danger of the LCD screen breaking whilst removing the glass screen. What are my rights on this please?

I have offered them to either refund me the £39.99 and return the phone, or replace the LCD screen and glass with the £39.99 I originally paid.