Hi
I wonder if anyone can advise me about a recent situation I've encountered - I was overcharged by mistake for a private medical appointment and no one realised until the following day, by which time I had already paid the full fee by credit card. When I queried it I was told that I could leave the credit balance against my next appointment, but as I was not sure about going back for the treatment they'd recomended, I requested a refund. I was told that was fine but that, as it was not on the day of the original transaction, they could not refund the money back onto my card, I would have to be issued a cheque from their head office. They weren't sure how long this would take and could not give me an answer when I asked what would happen if I incurred any card fees as a result of the money not being refunded directly onto my card.
I always thought that any refund of a credit card payment had to be made onto the card that was used to make the transaction - is this the case and is there a law stating this or are they allowed to send me the refund by cheque?
Thanks
Jane
I wonder if anyone can advise me about a recent situation I've encountered - I was overcharged by mistake for a private medical appointment and no one realised until the following day, by which time I had already paid the full fee by credit card. When I queried it I was told that I could leave the credit balance against my next appointment, but as I was not sure about going back for the treatment they'd recomended, I requested a refund. I was told that was fine but that, as it was not on the day of the original transaction, they could not refund the money back onto my card, I would have to be issued a cheque from their head office. They weren't sure how long this would take and could not give me an answer when I asked what would happen if I incurred any card fees as a result of the money not being refunded directly onto my card.
I always thought that any refund of a credit card payment had to be made onto the card that was used to make the transaction - is this the case and is there a law stating this or are they allowed to send me the refund by cheque?
Thanks
Jane