Hi I have been reading up on consumer law but am still unsure where I stand on the issue of significant inconvenience-I'll explain the situation:
Our Epson printer stopped printing black after only 3 months and on contacting the retailer, OYYY, I was told to contact Epson which I now know was wrong! Eventually OYYY agreed to collect the printer and take it to the repair centre and return it, a process which took 9 weeks as they took so long to reply to me every time and told me I would need to return it with ink for them to test! The original printer was faulty and was replaced and the new one arrived-guess what? It didn't print black properly from the start and stopped printing colours the next day(there are lots of cases of this with this model so it seems to be a known fault) and now I'm being fobbed off yet again with promised phone calls that never happen.
What are my rights in this situation as I have now been 10 weeks with no printer and don't want the same model again as the same thing might happen-OYYY say I am not entitled to a refund at this stage but surely this situation counts as significant inconvenience? I've also lost £40+ of ink from doing head cleaning as I was advised.Any advice would be much appreciated-oh and avoid the Epson SX600W printer!
Our Epson printer stopped printing black after only 3 months and on contacting the retailer, OYYY, I was told to contact Epson which I now know was wrong! Eventually OYYY agreed to collect the printer and take it to the repair centre and return it, a process which took 9 weeks as they took so long to reply to me every time and told me I would need to return it with ink for them to test! The original printer was faulty and was replaced and the new one arrived-guess what? It didn't print black properly from the start and stopped printing colours the next day(there are lots of cases of this with this model so it seems to be a known fault) and now I'm being fobbed off yet again with promised phone calls that never happen.
What are my rights in this situation as I have now been 10 weeks with no printer and don't want the same model again as the same thing might happen-OYYY say I am not entitled to a refund at this stage but surely this situation counts as significant inconvenience? I've also lost £40+ of ink from doing head cleaning as I was advised.Any advice would be much appreciated-oh and avoid the Epson SX600W printer!