If the Airline Goes Bust

Tony

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
So far this year 24 airlines have gone bust, the latest being Silverjet and *Zoom, leaving thousands either stranded or out of pocket. So what are your rights and remedies if your airline collapses? Some consumers will be protected and eligible for refunds or alternative flights depending on how, where and from whom they booked their [...]

If the Airline Goes Bust
 
G

greatscotuk

Facilitator
Sep 1, 2008
31
0
0
Firstly, contact your Tour Operator. They may be refunding their customer's directly. Otherwise, contact the CAA (Civil Aviation Authority). If your flight is ATOL protected, you can claim a refund through them.

Bear in mind that if you paid cash for your flight, you may not get any money back. In my experience, it's best to pay on a credit card then pay it off by the end of the month (...so you don't incur any interest charges, obviously). That way, you are protected.
 
Tony

Tony

What Consumer Founder
Apr 7, 2008
18,307
3
38
Bolton
This is what the CAA say about Zoom:

Flight bookings made direct with Zoom:

The CAA’s ATOL scheme does not cover customers who book flights directly with airlines such as Zoom.

UK customers who were due to fly back to the UK are advised to make alternative arrangements with other airlines.

Customers with forward bookings who booked using a credit card are advised to contact their credit card company about refunds.

Customers who paid by debit or charge card should contact their card company for advice about full or a partial refund where only part of the journey has been completed. Customers with travel insurance should check their policy to see whether any airline insolvency cover was provided.

Customers booked with tour operators using Zoom:

UK customers that purchased air holiday packages that included Zoom Airlines flights or charter flights from a tour operator should contact their tour operator or travel agent about alternative travel arrangements.

Non-UK customers:

Non-UK customers are advised to contact their home country’s aviation/consumer protection organisation or their credit card company for advice and information about whether they are able to obtain refunds or assistance.
Click to expand...
It is all covered in this article - Airline Goes Bust

For information on debit card chargeback and the consumer credit act.
 
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