PLEASE, PLEASE, PLEASE HELP ME.
I bought a car in May 2009 a brand new one directly from the dealer. Within a month had to return the car for a fault with the widescreen trim. This took 3 visits to get it fully repaired. In October got another fault. Told it was due to maintenace has car had a special filter in the exhaust(I was not told when I bought the car). Then same problem plus extra problem, this was fifth visit to get repaired. Then within a week smoke coming from engine and petrol smell in car. Returned for sixth time. I was told leak in pump filter. Wrote them 4 page letter and told them they should replace my car for exact same one or alternative solution. They called yesterday and told me they cant replace the car as they no longer make my model. Saw on their website that they have same car but the higher specification which cost £8000 more than my car. They say can give me guarantee that car will not be faulty again and offer to sit down with me and agree compensation. I dont want as do not feel safe driving the same car.
Alos had prolems with their customer service even made me cry from frustration and anger. In one conversation they tried comparing the car to a ligt bulb.
Bought the car in business name and paid 50% cash the rest was hire purchase agreement to be paid in full within a year. As it stand now we have paid over 75% of the cost of the car.
Can I legally tell them that I dont want the car? I dont even mind paying for the mileage that we have used.
Thank you.
I bought a car in May 2009 a brand new one directly from the dealer. Within a month had to return the car for a fault with the widescreen trim. This took 3 visits to get it fully repaired. In October got another fault. Told it was due to maintenace has car had a special filter in the exhaust(I was not told when I bought the car). Then same problem plus extra problem, this was fifth visit to get repaired. Then within a week smoke coming from engine and petrol smell in car. Returned for sixth time. I was told leak in pump filter. Wrote them 4 page letter and told them they should replace my car for exact same one or alternative solution. They called yesterday and told me they cant replace the car as they no longer make my model. Saw on their website that they have same car but the higher specification which cost £8000 more than my car. They say can give me guarantee that car will not be faulty again and offer to sit down with me and agree compensation. I dont want as do not feel safe driving the same car.
Alos had prolems with their customer service even made me cry from frustration and anger. In one conversation they tried comparing the car to a ligt bulb.
Bought the car in business name and paid 50% cash the rest was hire purchase agreement to be paid in full within a year. As it stand now we have paid over 75% of the cost of the car.
Can I legally tell them that I dont want the car? I dont even mind paying for the mileage that we have used.
Thank you.